We had a similar experience with several dealers around east/central Scotland. However, we visited Perth MG and enquired about the Affinity deal in person. The salesman (Cameron) couldn't have been more helpful and we purchased our MG4 from them. He promptly responded to emails while we were...
It looks like a pause icon beside the radio station on the display. Have you tried pressing the Function Adjustment Button on the steering wheel as this should mute/unmute the volume (i.e. the same button that if you push up/down it increases/decreases the volume).
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