My experience of this dealership just now, having visited to see if they had any idea when MG4 demos were coming in and to contact me for a td when they do.
Went to MG showroom, nobody approached to ask if I needed help so went to service reception to be told no, we only do services here, sales are in the other building (with Kia dealership..) fair enough..
So walk over to other site, to a nicer reception desk with the only receptionist on phone to customer. Waited a while trying to catch anybody's eye from the numerous sales people walking around...nothing.
Receptionist finishes on phone and asks can she help, so she puts out a tannoy asking for somebody from Sales to come and see a customer waiting in reception area.
I waited 10-15 mins trying to catch somebody's attention with lots of apparent sales people walking past, obviously noticing I was waiting, but nothing, nada.
I mean, c'mon at least tell me you're busy with a customer, grab a drink and I'll be with you asap, but they were not interested it seems.
See you later Arnold Clark !
I've read more bad things about them than good and now I've experienced first hand what their customer service is like, i.e. non-existent it appears, despite them being my nearest MG 'dealer', I won't be returning any time soon.