hotcfdog
Established Member
This is awful. I hope you’re able hand it back and get something else. I would be absolutely furious if my family were locked in a car and unable to get out. 100% instant return.
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Jester27
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Both were within the first 30 days.
So was relatively easy.
The dealer can't exactly argue as the oil leak should in itself be enough reason on a brand new car, though I had seat issues too with both of mine.
As above it's harder after 30 days and a refund can be reduced for things like wear and tear and mileage
Definitely seek legal advice.
At day 32 you're just outside but could argue that the faults were probably there within the 30 days.
BugEyed
Prominent Member
The 30 days thing causes strange behaviour. I waited until the last day for some movement on the faults with mine but got the impression that I was being fobbed off to get me past that date. So I jumped.
Frankly I think that the faults were soluble (I think that I had fixed one myself but hadn't enough time to prove it wasn't a fluke) but as it's harder after the initial 30 days decided to take the easy route. If there had been any support from the supplying dealers or MG UK I probably would have persevered. In the event both the dealer and I lost out significantly.
Frankly I think that the faults were soluble (I think that I had fixed one myself but hadn't enough time to prove it wasn't a fluke) but as it's harder after the initial 30 days decided to take the easy route. If there had been any support from the supplying dealers or MG UK I probably would have persevered. In the event both the dealer and I lost out significantly.
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Granted. It’s a perfectly valid choice as is spending £30k on a beautiful restored classic MG or a Ferrari 308 project car… but they aren’t really fair comparisons between them as they don’t compete. So it becomes a personal choice: that’s all I meant.
smbmetal
Established Member
From my point of view I enjoy reading and sometimes posting on several different car forums as I have a general love and interest of cars of lots of different makes and models. I use the different forums to gauge whether or not I would be interested in going to take a further look, which I have done in the case of the MG4.
For this topic this was about rejecting the car and moving to a Tesla in @Jester27 s case. My point to Jester was comparing the two was unfair, but I could understand why when going down the used route why it made sense from an almost like for like budget perspective.
Would you prefer that just because I’ve taken a closer look at the MG4 and decided that it wouldn’t be for me personally that I shouldn’t be posting on this forum then? And in @hotcfdog post makes me sad?
Just curious.
siteguru
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No, I totally accept your view and reasoning. I was genuinely curious as I tend not to join random forums unless I have a specific interest in what that forum offers.
Each to their own - and no disrespect intended.
Each to their own - and no disrespect intended.
Rip Van
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Just checked Autotrader. There are a number of suspiciously low mileage Trophy's on there at the moment. The ones that I've spotted with registration numbers are; SD72 ZCA, WU72 BFE, WF72 BHA, EA72 GOP. I wonder if anyone on the forum has rejected these cars?
Cocijo
Distinguished Member
I have now had 3 Teslas. I won’t go into details as this is an MG forum. The big difference is not that Teslas don’t have problems (they certainly do) it‘s how they are resolved and how you are dealt with during this time. This is where MG have a massive customer service issue that they must address.
It‘s perfectly legitimate to resell rejected cars isn’t it? Even though I am sympathetic with owners who have had issues and got their money back - why shouldn’t the dealers resell the cars?
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We like like some off topic chat
Some of them could possibly be a refreshing of demonstrator stock, although the dealer I spoke to was told to expect to have the original demos for 6-9 months
Johncc
Established Member
Perhaps a specific rejected cars thread could be started with registration, model and brief reason for rejection ?
Stageshoot
Banned
We only had one Tesla (2020 Model 3)
Picked it up from the Birmingham Delivery Centre during Covid, so touchless handover. Found the car parked very close to the car next to it on drivers side, Managed to do the normal walk round checks, found nothing major accepted the car and drove off.
Stopped 3 miles from the Delivery centre to get something to eat, found the inner wheel arches on drivers side also the sills and underneath covered in white gloss paint, which was dried it was also on the lower bodywork and could be seen from marks they had tried to machine polish it off.
Wheel arches and underside had been painted with tyre black to hide the white paint which had started to wash off in the rain as we drove.
took it straight back to delivery centre and they said we much have run over a paint can, (Despite it being completely dry gloss paint). Refused to help and denied everything
So its Not just MG all brands can have dodgy practices etc and it can vary from site to site.
Our First Hyundai Kona developed charging issues at 18 Months / 77k miles. Hyundai were unable to resolve and despite head office techs trying a few times did not resolve... (There were other issues including a lot captured on video that could have played badly for Hyundai), and they resolved by putting us in a new car. But on our 3rd Kona when the Drive Battery failed at 5 months old 20k miles they were much less helpful., (Part of the battery recall for faulty batteries, but ours failed before a replacement battery was available) we were told wait was between 6 months and a year for a new battery and were forced into a buyback which left us well out of pocket bearing in mind what we paid for the car and they were now rocketing in price.
Long waffly way of saying, no matter the manufacturer / dealer you will find good and bad and its always a roll of the dice after the 30 days initial period
Picked it up from the Birmingham Delivery Centre during Covid, so touchless handover. Found the car parked very close to the car next to it on drivers side, Managed to do the normal walk round checks, found nothing major accepted the car and drove off.
Stopped 3 miles from the Delivery centre to get something to eat, found the inner wheel arches on drivers side also the sills and underneath covered in white gloss paint, which was dried it was also on the lower bodywork and could be seen from marks they had tried to machine polish it off.
Wheel arches and underside had been painted with tyre black to hide the white paint which had started to wash off in the rain as we drove.
took it straight back to delivery centre and they said we much have run over a paint can, (Despite it being completely dry gloss paint). Refused to help and denied everything
So its Not just MG all brands can have dodgy practices etc and it can vary from site to site.
Our First Hyundai Kona developed charging issues at 18 Months / 77k miles. Hyundai were unable to resolve and despite head office techs trying a few times did not resolve... (There were other issues including a lot captured on video that could have played badly for Hyundai), and they resolved by putting us in a new car. But on our 3rd Kona when the Drive Battery failed at 5 months old 20k miles they were much less helpful., (Part of the battery recall for faulty batteries, but ours failed before a replacement battery was available) we were told wait was between 6 months and a year for a new battery and were forced into a buyback which left us well out of pocket bearing in mind what we paid for the car and they were now rocketing in price.
Long waffly way of saying, no matter the manufacturer / dealer you will find good and bad and its always a roll of the dice after the 30 days initial period
Rip Van
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I agree but would expect ex demonstrators to be higher mileage.
Cocijo
Distinguished Member
Yes, I generally agree. It does seem though that taking a cross section from here (and this of course can be distorted), MG are not really supporting customers as well as they should and common issues could be handled much better.
Stageshoot
Banned
Our EV6 was delivered with faulty cabin heating and no remote cabin preheating took the entire winter before got cabin heater working and a year for the remote heating
Cocijo
Distinguished Member
That’s terrible. Also the delivery lead time for the EV6 is 18months+ I’m told.
Stageshoot
Banned
I was lucky in that I got one in a day it had been rejected by an owner after a week and 300 miles so I got it straight away and £2000 off OTR price.
It was lucky as Hyundai paid out on my failed Kona the 3rd. And wanted the loan Kona back within 7 days, so trying to source a replacement EV in Nov 2021 within 7 days was a mighty task, then on day 2 this rejected EV6 turned up on Autotrader. Paid and collected next day.
Dealer said the rejection was basically buyers remorse... Blamed it on a flickering Centre Console, Dealer nor myself never saw it happen again.
There were EV6 owners driving around over the winter with fan heaters in the back of the car till it was resolved (Faulty Inverter that needed changing), then the cabin preheating was another issue, I traded mine in for the MG4 in Nov 22 and the cabin preheating issue solution was just being rolled out then.
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emmrecs
Established Member
Just out of curiosity, what was the outcome to the Tesla "problem"? The behaviour of the delivery centre sounds appalling, if not bordering on illegal!
But I fully agree with your final sentence. I wonder how many (if any) owners of "new" cars never experience any sort of problem within the first days, or even months, of ownership?
Stageshoot
Banned
We were told we were on a losing battle, impossible to prove it was there so just had to suck it up and pay to have it made as good as we could, on top of that Vicky really hated the Model 3 so we only stuck with it 6 months, only car we have not kept for the year. .
I suppose having had a new car every year for the best part of the last 40 years we are just a little more laid back to new new car issues.. I see a car very much as a tool, like my camera or other equipment if it annoys me to the point it affects my work I get rid and get something else.. And always get rid before it accumulates so much use that it worries the next owner. (Minimal Depreciation)
Getting the EV6 as a rejected car provided free motoring, as we got £2k off the OTR Price, and then in the year we owned it they went up £4k.. When ended up that when we traded it in against the MG4 we got back exactly what we had paid for it a year and 40k miles ago so walked away with a new MG4 and a sack of cash ;-). Very Happy with that.
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