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Various issues gen2 ZS EV

Cameron1590

Standard Member
Joined
Mar 25, 2022
Messages
9
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Location
Nottinghamshire
Driving
MG ZS EV
Hello,

I took delivery of my new Gen2 ZS EV in March 2022. Initially, we loved the car but it has turned into somewhat of a sour experience due to various issues/faults and the dealer failing to rectify them (Stoneacre).

I noticed a very helpful thread on the passenger door handles failing to unlock from the inside and thought that I would post the issues/faults we have with the car in a hope that other forum members will know the relevant fixes required to resolve the outstanding issues.

1. Reversing Camera flickers with wavey stripes on the entertainment screen (Intermittent issue). After four service visits MG have finally agreed to replace the reversing camera but not the entertainment system.

2. Passenger Door Handles fail to unlock/open from the inside (intermittent) - Dealer can not find any issues and suggests it is "user error" noting the thread on this forum it appears to be the result of a fault batch of locking mechanisms.

3. Auto Headlights - Main/Dipped Beam Auto function has stopped working. Dealer can not find any issue and suggests manually switching the lights from Main/Dipped Beam.

4. eCall/eSim Fault (intermittent) - When driving the car will often state that the system can not connect and a fault light appears. Self clears after a while. Dealer has suggested it is lack of phone signal causing the fault however we live in a major city so I find that hard to believe, maybe this would be the case if we lived in rural wales?

Any help or known fixes would be much appreciated. We are torn between trying to get the faults resolved and just trading the car in and walking away. We have been back to the dealer some six times and seem no further forward with resolving the issues. The standard approach is "MG have asked us to do a software update and that should solve the issues" however I have since been informed that the car has the latest software and have checked the version number in-between visits and it is the same version being reinstalled to the car!

Thanks,

Cameron
 
Yes, unfortunately despite being in a large city we only have one local dealer (Stoneacre) the second closest is a 1hr 45min trip each way. That said, perhaps we should bite the bullet as it can not be any worse!
 
I got my car at the beginning of the month and it went back before christmas for the faulty doors. Until I get it back then I can't say what the issue or fix is. All I can say is that one door worked once, opening from the inside, so initially thought possibly intermittent but was just the once so really just didn't work. If yours was March delivery then unlikely to be batch related although may well be the same problem.
Agree with Adewobblefoot that getting another opinion may well be for the best.
 
There certainly has been a problem with the front passengers door locking mechanisms on the latest batch of ZS EV face lift models.
It can either be an intermittent or even progresses into a total failure.
Therefore not allowing the passenger to leave the car, by using the internal door handle on this door.
This is a serious issue if you became involved in an accident and your passenger could not leave the car quickly in an emergency situation.
Can I assume that you do already know that when the car is fully locked, if your passenger wishes to leave the car BEFORE either the car is closed down or you have not left first, or you press the OPEN button on the drivers door.
Then your passenger needs to double pull on the internal handle, in order for it to release the double locking facility.
One pull on the internal is only needed after the dead locking has been released.
Worth just checking, as this maybe why the dealer is unable to replicate your issue ??.
My brothers brand new ZS EV LR was unable to open the passengers door from the inside on collection day, about three weeks ago.
The complete locking mechanism was ordered and replaced the following week.
All is working just fine now !.
I would have lost confidence in any dealer that could not address the issues on my car after the second attempt TBH.
Addressing your concerns over the automatic head light function, but suggesting you then recent to manually controlling the lights would be the final straw.
I mean come on - REALLY !!!!.
If you have to travel further a field, to get the service you both need and deserve, then so be it unfortunately - just do it !.
It’s not like you have a massive list of issue to be honest ?.
Some dealers just don’t get it at all.
Happy customers are returning customers to both the dealership AND more importantly the BRAND itself.
I will be making a 200 mile around trip to visit the dealer of my choice, in order for them to prove to me that they intend to treat me and my car correctly.
I will pass at least 5 other dealerships on route to this dealer and will be clearly getting this point across to them at the time of service.
I served my time and worked in the service department of motor trade, which does give that slight advantage when it comes to sniffing out B/S !.
 
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