MG4 Undertray dip/bulge

Leni16 said:
Why should you ! You have just spent £26k and up on a brand new car, it's not for the owner to fix a part MG knowingly fitted (forced) onto the car even though the holes didn't line up.
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Ok. So wait for a solution that is unlikely to materialise.
 
I think that there may be some minor things (like pushing a loose trim back on etc) that might be ok to do yourself, but crawling under your car to modify and refit a protective tray that has been designed and fitted incorrectly from new is not one of them.
 
siteguru said:
In such situations the value of the transaction may matter ... for relatively low-value transactions they'll take a pragmatic approach and refund/replace for the consumer as it'll cost more to argue their case - while they're dealing with you they're not supporting other sales.
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It was a £3k 32TB Western Digital NAS that went faulty after 3mnths, sold by another on Amazon and fulfilled by another, but Amazon issued a replacement delivered by themselves.

But get what you're saying, but it akin to places saying you have a 12month warranty when UK legislation states minimum of 2yrs.
 
Ayoull said:
It was a £3k 32TB Western Digital NAS that went faulty after 3mnths, sold by another on Amazon and fulfilled by another, but Amazon issued a replacement delivered by themselves.

But get what you're saying, but it akin to places saying you have a 12month warranty when UK legislation states minimum of 2yrs.
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Sorry but that's an oft-made statement that holds no truth in UK legislation. It's derived from the EU directive regarding consumer rights - the "EU 2 year rule" - and relates to the minimum length of time a consumer can pursue a seller for a remedy (the EU interpretation of warranty, not how we in the UK perceive a warranty). But UK legislation already allowed for 6 years (5 in Scotland) in which to pursue a claim against a seller, so the "EU 2 year rule" is simply not a thing in the UK.

Remember - the EU directive interprets "warranty" as "the right to pursue a claim against a seller for a non-conformance"; nothing more. It does not in any way state that all goods must come with a minimum 2 year product warranty.

:)
 
siteguru said:
Sorry but that's an oft-made statement that holds no truth in UK legislation. It's derived from the EU directive regarding consumer rights - the "EU 2 year rule" - and relates to the minimum length of time a consumer can pursue a seller for a remedy (the EU interpretation of warranty, not how we in the UK perceive a warranty). But UK legislation already allowed for 6 years (5 in Scotland) in which to pursue a claim against a seller, so the "EU 2 year rule" is simply not a thing in the UK.

Remember - the EU directive interprets "warranty" as "the right to pursue a claim against a seller for a non-conformance"; nothing more. It does not in any way state that all goods must come with a minimum 2 year product warranty.

:)
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The only thing I can find referenced is burden of liability to prove a product is inherently faulty after 6months, opposed to the retailer having to prove it's not prior to 6months.

If you can provide the links as Google isn't forthcoming at the moment (maybe an issue with search terms used mind) so I can take a gander.
 
The 6 years is governed by the Limitations Act 1980. The Consumer Rights Act 2015 covers (as you say) the time line for burden of proof, and what responsibilities each party has (consumer/seller). The LA 1980 defines the period within which either party can pursue the other in respect of a claim for non-conformance/breach of contract (per the CRA 2015) ... once 6 years have elapsed then there is a statutory defence that the claim has expired. :)

As with many things in UK legislation - they're not all in one place. :)
 
Buster72 said:
Ok. So wait for a solution that is unlikely to materialise.
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Do you really think you should be the one going under your car, taking of a panel, cutting some slots in it then going back under it to re fit it, just after you have spent between £26k-£32/33k and the car is only a week or two old.
It's poor quality control/anything will do from MG. Accepting faults and fixing them yourself is just accepting that cheap quality.
This car is definitely not the great bargain that everyone makes it out to be if people have to start doing there own fixes for stuff that MG should fix and shouldn't have come with in the first place.
 
Leni16 said:
Do you really think you should be the one going under your car, taking of a panel, cutting some slots in it then going back under it to re fit it, just after you have spent between £26k-£32/33k and the car is only a week or two old.
It's poor quality control/anything will do from MG. Accepting faults and fixing them yourself is just accepting that cheap quality.
This car is definitely not the great bargain that everyone makes it out to be if people have to start doing there own fixes for stuff that MG should fix and shouldn't have come with in the first place.
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It depends on how much time you have and how you value your time.

Doing it yourself or getting a local garage to sort it could well be much faster and convenient than battling with MG corporate.

Some people have lots of time on their hands and will relish the fight, others just want it done.
 
I'm sorry but if I'd bought a trophy and spent the best part of £32-£33k on it I wouldn't be happy fixing a botched fitting undertray but each to their own.
As has been said this whole issue, although not unsafe or probably causing another other issues encapsulates the MG attitude of it will do, it's not quite right but we will punt it out anyway.
Things could be fixed, prevented etc but we will see as we are going, we will fit the new breather as standard eventually and we're going to use all these wonky trays up first before we get better ones.
They need to improve this mentality or MG will forever be a budget brand associated with cars like the 3
 
Leni16 said:
I'm sorry but if I'd bought a trophy and spent the best part of £32-£33k on it I wouldn't be happy fixing a botched fitting undertray but each to their own.
As has been said this whole issue, although not unsafe or probably causing another other issues encapsulates the MG attitude of it will do, it's not quite right but we will punt it out anyway.
Things could be fixed, prevented etc but we will see as we are going, we will fit the new breather as standard eventually and we're going to use all these wonky trays up first before we get better ones.
They need to improve this mentality or MG will forever be a budget brand associated with cars like the 3
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I think they want to stay as a budget brand but with much more compelling offerings and the MG4 is a good start.
 
tsedge said:
I think they want to stay as a budget brand but with much more compelling offerings and the MG4 is a good start.
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But it could be better, for not a lot of effort! (Fitting the breather before handover being one) And communication costs nothing!

I agree re the MG 4 but only the two SE cars, the jump in price to the Trophy nudges that car into closer territory of far better quality cars for not a huge amount of money more.
 
Guys, feel free to complaint but aim at any individual wont help to reach a satisfactory resolution.

The attitude from manufacture is concerning. Either dont buy it again or through legal route.

On the brighter side, I now had my car back from dealer, oil leak has been fixed, beather pipe has been replaced. Undertray not fixed due to stock level but it will be covered by warranty, free of charge to me.

I appreicated the support from my dealer. I remain confidence on warranty coverage.
 
EVNewbie said:
Guys, feel free to complaint but aim at any individual wont help to reach a satisfactory resolution.

The attitude from manufacture is concerning. Either dont buy it again or through legal route.

On the brighter side, I now had my car back from dealer, oil leak has been fixed, beather pipe has been replaced. Undertray not fixed due to stock level but it will be covered by warranty, free of charge to me.

I appreciated the support from my dealer. I remain confidence on warranty coverage.
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It's great to have a dealer on your side and "fighting" for you and hopefully communicating to MG through official channels what they are having to deal with instead of the "So what, we've got your money" attitude that still seems to be prevailing in the industry.
 
We had our MG4 end of November and it also had the bulges shown in the pictures on this thread. However when we took it for a software update the garage sent pictures to us of the plastic underneath the car shattered across the whole breadth of the car. We definitely havent had any big bumps or driven across bad pot holes as we’ve been extremely careful. Wondered if anyone else had had the underside plastic shatter like this? I wondered if the various bulges mean the bolts are not aligned and therefore causes too much tension, making it very easy to break the plastic?
 
MG4 2022 said:
We had our MG4 end of November and it also had the bulges shown in the pictures on this thread. However when we took it for a software update the garage sent pictures to us of the plastic underneath the car shattered across the whole breadth of the car. We definitely havent had any big bumps or driven across bad pot holes as we’ve been extremely careful. Wondered if anyone else had had the underside plastic shatter like this? I wondered if the various bulges mean the bolts are not aligned and therefore causes too much tension, making it very easy to break the plastic?
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I'd expect so, the plastic isn't very well reinforced & thin.
 
MG4 2022 said:
We had our MG4 end of November and it also had the bulges shown in the pictures on this thread. However when we took it for a software update the garage sent pictures to us of the plastic underneath the car shattered across the whole breadth of the car. We definitely havent had any big bumps or driven across bad pot holes as we’ve been extremely careful. Wondered if anyone else had had the underside plastic shatter like this? I wondered if the various bulges mean the bolts are not aligned and therefore causes too much tension, making it very easy to break the plastic?
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That's exactly the problem the holes don't line up with the bolts and it has been forced on, causing the bulge! It certainly isn't reinforced so has the potential to break, possible the really cold snap made it more brittle. Another member hit a bit of standing water and the scoop/bulge was obviously facing the water and it ripped most of the tray off
 
I personally dont see this as a major issue either, it just needs a aluminium or stainless steel 1000mm ruler (with appropriate holes drilled), along the leading (culprit) edge, either of which are less than £10 from either screwfix or toolstation. I'll do this on mine once the weather warms up, and will report back as to where on the ruler you need to drill the holes.
 

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