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CCS charger bricked the ZS Trophy Long range 2022.

RedGoose

Standard Member
Joined
Mar 20, 2022
Messages
6
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Location
watford
Driving
MG ZS EV
This has happened twice now. Used a CCS rapid charger at Oxford services and it failed to initiate the charge, once I had managed to get the charger out and was going to move to the other machine I saw the Message on the the dash HVB (High Voltage Battery) cut off. Can’t drive the car. Googled and tried everything to no avail. Ended up green flag relayed the car home as they said they can’t do anything with EV’s. Then found by chance we had MG assist which is AA. Gave them a call and they came out, connected diagnostics machine but could find anything. Reset anyway and car came back to life. Home charging works fine. MG garage said we had not turned off the car before plugging it in. We didn’t think we had.
Today, 2 weeks later we went to Bristol and stopped at Membury Services and you guessed it same again.
called MG assist and got AA out again, told the guy what to do and he reset it and all good.
Asked if he minded if we tried again while he was there and yep it bricked it again, another reset and we headed home.
As the car charges fine on home AC charger can only guess it’s the DC side that’s causing a problem. Called the local MG service and they have agreed to look at it. But we obviously can’t use any CCS chargers until the fault is fixed.
Anyone else had this issue?
 
Ok when AC charging can you unlock the car to remove the charge cable or do you need to stop charge to remove?
 
This has happened twice now. Used a CCS rapid charger at Oxford services and it failed to initiate the charge, once I had managed to get the charger out and was going to move to the other machine I saw the Message on the the dash HVB (High Voltage Battery) cut off. Can’t drive the car. Googled and tried everything to no avail. Ended up green flag relayed the car home as they said they can’t do anything with EV’s. Then found by chance we had MG assist which is AA. Gave them a call and they came out, connected diagnostics machine but could find anything. Reset anyway and car came back to life. Home charging works fine. MG garage said we had not turned off the car before plugging it in. We didn’t think we had.
Today, 2 weeks later we went to Bristol and stopped at Membury Services and you guessed it same again.
called MG assist and got AA out again, told the guy what to do and he reset it and all good.
Asked if he minded if we tried again while he was there and yep it bricked it again, another reset and we headed home.
As the car charges fine on home AC charger can only guess it’s the DC side that’s causing a problem. Called the local MG service and they have agreed to look at it. But we obviously can’t use any CCS chargers until the fault is fixed.
Anyone else had this issue?
When did you collect your car ?.
There was a software update released late March early April 2022 to help with this issue, as suggested by @N2STY .
Early adopters of the face lift ZS EV have been submitted to this issue, when using D/C rapid chargers.
It does not appear to be a problem when charging from a A/C unit.
We collected our LR in the 2nd week of March 2022 and I am 99% sure it did not receive the update prior to collection as when I am charging at home from the wall box, if I unlock the car with fob, it does NOT release the charging cable.
I have to stop the change from the info screen inside of the car.
As we don’t use D/C rapid chargers, it is not really been an issue, but it needs the update just in case !.
 
At home on AC charging unlocking door releases the charger no issue. At CCS had to use unlock on charging screen to finally release it.

When did you collect your car ?.
There was a software update released late March early April 2022 to help with this issue, as suggested by @N2STY .
Early adopters of the face lift ZS EV have been submitted to this issue, when using D/C rapid chargers.
It does not appear to be a problem when charging from a A/C unit.
We collected our LR in the 2nd week of March 2022 and I am 99% sure it did not receive the update prior to collection as when I am charging at home from the wall box, if I unlock the car with fob, it does NOT release the charging cable.
I have to stop the change from the info screen inside of the car.
As we don’t use D/C rapid chargers, it is not really been an issue, but it needs the update just in case !.
Yes we got car early March so might have missed this software update. Will ask it gets all updates when it goes in. Thank you

A known issue.
Ok when AC charging can you unlock the car to remove the charge cable or do you need to stop charge to remove?
Can unlock and it will remove.
 
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