iSmart connection problem

the briggie · Mar 14, 2023

Apologies...email or messages and if so what do the messages says? It should only show car alert messages so

charlie bravo · Mar 14, 2023

the briggie said:
Apologies...email or messages and if so what do the messages says? It should only show car alert messages so

Yes they are alerts every time the car starts, and all the same ever since, the valve alert, just don’t know how to stop the alerts,
Thanks for looking

the briggie · Mar 14, 2023

Message center
Users can touch the bell at the top-right corner of the My
Profile interface of the APP to enter the message center,
view the detailed alarm information, remote control
command information and news information.

What does the messages say...that is key?

charlie bravo · Mar 14, 2023

the briggie said:
Message center
Users can touch the bell at the top-right corner of the My
Profile interface of the APP to enter the message center,
view the detailed alarm information, remote control
command information and news information.

What does the messages say...that is key?

Ok thanks will try tomorrow

Grandadgeorgec · Mar 15, 2023

BrianthatiscalledBrian said:
Picked up our new MG4 Trophy today, downloaded the iSmart app and registered as a user, eventually found the QR code but no matter what we did we couldn't get the app and the car to "bind". There must be some data getting across as we noticed our nickname is now on the in-car screen, but after many attempts the binding process gave up with constant time outs. I watched the YouTube videos but either the app isn't working (as said above) or the system software has changed. Will try again tomorrow.

Thought I would provide an update on this subject here despite my car being a 23 plate MG5 SE. I am currently having the same problem, unable to Bind car to my ismart account despite following every bit of advice on this forum. Even spoke with Miles by PM who was very helpful. Car was going to dealer on 26th April (earliest date) but may not now need to.

Now had an email from the infamous Gary Smart at MG as shown below, which gives me hope of a resolution soon. Not holding my breath but its a step forward.

‐-------------------------

Thank you for your patience.

It does look as though some vehicles have not been added to the App. server.

We have asked our colleagues in China for more details, but hopefully the missing cars will be added shortly.

Kind regards
_______________________________________________________________________________

Gary Smart

Customer Service Coordinator

Aftersales

siteguru · Mar 15, 2023

You would think that the VINs for the cars would be added as soon as they left the production line for the dock.

Maybe they only do them in batches and/or maybe some VINs got overlooked.

tsedge · Mar 15, 2023

siteguru said:
You would think that the VINs for the cars would be added as soon as they left the production line for the dock.

Maybe they only do them in batches and/or maybe some VINs got overlooked.

Quite, suggests an error-prone manual process, which isn't great.

NewtoEV · Mar 15, 2023

Grandadgeorgec said:
Thought I would provide an update on this subject here despite my car being a 23 plate MG5 SE. I am currently having the same problem, unable to Bind car to my ismart account despite following every bit of advice on this forum. Even spoke with Miles by PM who was very helpful. Car was going to dealer on 26th April (earliest date) but may not now need to.

Now had an email from the infamous Gary Smart at MG as shown below, which gives me hope of a resolution soon. Not holding my breath but its a step forward.

‐-------------------------

Thank you for your patience.

It does look as though some vehicles have not been added to the App. server.

We have asked our colleagues in China for more details, but hopefully the missing cars will be added shortly.

Kind regards
_______________________________________________________________________________

Gary Smart
Customer Service Coordinator
Aftersales

Oh interesting, thanks!
I've also been in contact via email with Gary Smart (which may not be a good thing apparently)! Hopefully this will all get sorted soon!

the briggie · Mar 15, 2023

Do they store them in a vin yard? .... sour grapes about registration.....I know my coats on already

Ian Key · Mar 16, 2023

the briggie said:
Do they store them in a vin yard? .... sour grapes about registration.....I know my coats on already

You must have a lot of coats...

Anyway as I'm getting a red trophy does that mean I'll have a vin rouge?

Taxi...

the briggie · Mar 16, 2023

Ian Key said:
You must have a lot of coats...

Anyway as I'm getting a red trophy does that mean I'll have a vin rouge?

Taxi...

Just my clown costume

...can you pick me up on the way past my car is falling apart.

AdyC · Mar 16, 2023

Bacarelle said:
Sounds like the same issue.

Please post a message in response to this thread to let me/us know if the issue is sorted for you so that I/We can then take it up with the MG Dealer.

Mine went in yesterday and everything now working . Some software issue at MG but all working as it should now .

Grandadgeorgec · Mar 16, 2023

AdyC said:
Mine went in yesterday and everything now working . Some software issue at MG but all working as it should now .

Yes confirmed, MG emailed this morning asking me to try and bind car to my ismart account. I am very pleased to say it worked and I have a fully functioning app.

NewtoEV · Mar 16, 2023

I got an email from MG today saying all should be fine now but it still doesn't work! Getting annoyed now.

the briggie · Mar 16, 2023

So still no QR code being offered?

NewtoEV · Mar 16, 2023

the briggie said:
So still no QR code being offered?

Nope, none. Not on the "user" screen or when a "factory reset" goes back to the "configuration".

the briggie · Mar 16, 2023

This is going to sound stupid but got to ask. What do you get when you log in to the account? I assume no car linked in? In which case it would appear MG have not fully enabled your vin to present a qr code.

NewtoEV · Mar 16, 2023

the briggie said:
This is going to sound stupid but got to ask. What do you get when you log in to the account? I assume no car linked in? In which case it would appear MG have not fully enabled your vin to present a qr code.

Correct. I think that's exactly it. My account is set up on my phone but with no QR code there's nothing to connect it to. The email from MG said:

"We have found out that a number of cars were not registered on the server in China.
This should now have been resolved, so please try to connect again."

the briggie · Mar 16, 2023

Sounds like another email is required

NewtoEV · Mar 21, 2023

My dealership called me to say MG issued a software patch. Took it in today, all sorted in 5 minutes! Now it all binds as it should with QR codes etc.

iSmart connection problem

Prominent Member

Established Member

Prominent Member

Established Member

Established Member

Distinguished Member

Standard Member

Prominent Member

Distinguished Member

Prominent Member

Established Member

Established Member

Standard Member

Prominent Member

Standard Member

Prominent Member

Standard Member

Prominent Member

Standard Member

Yes

I'm in the middle

No

Latest MG EVs video