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Any home Pod Point users here?

iainfm

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Dumbarton
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MG5
Hi,

I had my Pod Point domestic charger installed on Monday in preparation for my car (finally) arriving on Friday :)

It's all hooked up and on my WiFi, but when I try to add it to my phone app it says the owner will be sent an email to confirm, but this never comes through.

The installer said it'd take a day or two for the 'paperwork' to go though, but did anyone else have to wait as long as this?

Pod Point seem quite hard to get hold of... I got one reply from them but it was a bit...non-commital!
 
If you’re still struggling drop podpoint customer service an email - i’ve found that they get back to you reasonably quickly.
 
When mine was installed last year, the installer set it all up for me while he was there, including adding it to the app on the phone.
 
Have you tried 'Force Stopping' the App (Android terminology, apologies to iPhone users)? I find the PodPoint app doesn't always shutdown properly when you exit and you sometimes need to do a Force Stop' in the app settings to close it down and refresh the data.
 
This is the sort of email you should receive from Pod Point, unless the procedure has changed in the last 12 months:

Hi USER,
Your home charger PSL-999999 (your charger point number) has been successfully linked to your Pod Point account. In order to activate the update, please log out and log back into the app. Your future home charge sessions will now be recorded in the 'Stats' section of the app.
Thanks,
The Pod Point Team​
 
This is the sort of email you should receive from Pod Point, unless the procedure has changed in the last 12 months:

Hi USER,
Your home charger PSL-999999 (your charger point number) has been successfully linked to your Pod Point account. In order to activate the update, please log out and log back into the app. Your future home charge sessions will now be recorded in the 'Stats' section of the app.
Thanks,
The Pod Point Team
You should also receive an email before the one above asking you to click on a link to connect the app to your charger. Clearly, you will need to do this from the email on the smartphone you have the app installed on rather than a computer or tablet.
 
Hi,

Tried the force-stop, but doesn't seem to have made any difference. When I put my PSL number into the app it says "We've sent an email to the unit owner" and says the owner will need to confirm before stats will be available.

I've tried searching for 'PSL', my pod number and bits of text from the email above, but I've got nada.

I suspect either my fitter's company hasn't passed the details back to PP yet, or my email address has been entered incorrectly and some other poor soul is getting my activation requests.

I'll give them a call on Monday if no change by then :)
 
The installer should have installed. End of. Installation isn't just nailing the box to the wall and running cable. Installation should include the software part as well. Ask how much off if the guy has only done half the job.
 
Hi,

Tried the force-stop, but doesn't seem to have made any difference. When I put my PSL number into the app it says "We've sent an email to the unit owner" and says the owner will need to confirm before stats will be available.

I've tried searching for 'PSL', my pod number and bits of text from the email above, but I've got nada.

I suspect either my fitter's company hasn't passed the details back to PP yet, or my email address has been entered incorrectly and some other poor soul is getting my activation requests.

I'll give them a call on Monday if no change by then :)
Hope this helps. The engineer pointed out that the PSL sticker was on the outer rim where the cable normal winds around. It was near the underside so I had to use my phone camera to get a picture of it.

Like others have mentioned. The engineer set the app up with me to make sure it worked. He also made sure I knew what the PSL was That was about 2 years ago now.

If you can't find the PSL, customer service will have it on your account.
 
Hi,

After emailing them with no response I phoned them. The guy took my details and said someone would phone me. A day or two later I received the electrical safety certificate by email, so I tried again and this time it worked!

Guess things are a little busy at Chez PodPoint 😁
 
Hi,

After emailing them with no response I phoned them. The guy took my details and said someone would phone me. A day or two later I received the electrical safety certificate by email, so I tried again and this time it worked!

Guess things are a little busy at Chez PodPoint 😁
Good to hear your sorted, btw if you have a current model (not the one with the app) and you are on a EV tariff like octopus Go Faster, you can set the charger to work at the cheap rate times via podpoint app
 
Yes, It took over a week for them to connect mine up to the app after installation in August, despite the installer spending ages on the phone to them while he was here. It doesn't really affect much since the changer worked OK before it was connected to the app. Once it was connected the charging history from before was there also.
 
Sorry to hijack the thread, but are all you podpoint owners generally happy with the unit and haven’t had any major issues with it?

I am thinking of getting one installed soon so want to check it’s all good. Thanks in advance.
 
Sorry to hijack the thread, but are all you podpoint owners generally happy with the unit and haven’t had any major issues with it?

I am thinking of getting one installed soon so want to check it’s all good. Thanks in advance.
Had mine since when has a Nissan Leaf back in 2017, it’s moved house and been reinstalled in that time but never had any problems with it. I have had it powered down from it’s switch in fuse box for a couple of years and it fired back into life for the new MG5 with no bother.
 
No problems at all with mine, had it since July 2020.
 
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