HV battery shutoff when initiating rapid charge. Vehicle control system fault.

Just wrote to the seller that sold us our car. We are going to go on a 100+ miles journey in 2 weeks to have the towbar fitted, and this is the closest MG service shop.

Hoping they can do the update together with the towbar, to avoid getting a note a week after we have the towbar fitted, to come back and have a software update :)

If they do, i would be tempted to just call the MG recovery and say they car is inoperable, and let MG pay, to have it transported, atleast one way :)
 
AS-22-025
Hi Miles - Can you please clarify, does this new AS-22-025 service bulletin, cover both SR & LR face lift models of the new ZS EV.
Other MG service bulletin's released on the original ZS EV all started with SA prefix, which I just assumed mean't "Service Announcement" ?.
Thanks 👏 .
 
Hi Miles - Can you please clarify, does this new AS-22-025 service bulletin, cover both SR & LR face lift models of the new ZS EV.
Other MG service bulletin's released on the original ZS EV all started with SA prefix, which I just assumed mean't "Service Announcement" ?.
Thanks 👏 .
SA = Service Action
AS = After Sales

This bulletin specifies that it covers all SR, LR, and any future EV models.
 
I meant May 2022, but since the bulletin was only issued last week, it's probably worth saying "If you picked up you ZS EV Facelift (SR or LR) before 22nd May 2022"
I just rang Mangoletsi about this and they didn't have a clue about any service bulletin. They just said if the were was a recall against my car then they'd call me but there wasn't. They seemed a bit clueless but as they also sell and service Alfa Romeo, Fiat, Jeep, Suzuki as well as MG I guess they have a lot to contend with.
 
I just rang Mangoletsi about this and they didn't have a clue about any service bulletin. They just said if the were was a recall against my car then they'd call me but there wasn't. They seemed a bit clueless but as they also sell and service Alfa Romeo, Fiat, Jeep, Suzuki as well as MG I guess they have a lot to contend with.
I got the same reply

We are going to hand the car over on June 7 to have the towbar retrofitted, i asked the seller to make them do this service bulletin and he just got back to me saying.

"The garage does not know anything about that service bulletin, but they put it on the work card, and if they have information about it when it arrives, they will do it at the same time"

How frustrating for workshops, that costumers now know about service recall's before they do.

This is nothing new to me though, our previous car had a safety recall for brakes and clutch, when i read about it, i went to the local brand garage to book it in, but they did not even know anything about this recall themselves.

Called me a week later, and said that now they knew what i was talking about, and to bring my car in for the repair.
 
The trouble is this is not a safety recall where the manufacturer must contact the end user by law. However, you would have thought that MG Motors UK would ask supplying dealers to contact affected customers, so that these failures do not tarnish the brand. Instead we are left to find out from this forum or when we have a breakdown!
 
The trouble is this is not a safety recall where the manufacturer must contact the end user by law. However, you would have thought that MG Motors UK would ask supplying dealers to contact affected customers, so that these failures do not tarnish the brand. Instead we are left to find out from this forum or when we have a breakdown!
To be fair, if this only affects a small percentage of cars, and requires special circumstances to be a problem, then they might just make sure that all cars delivered from now and onwards, gets the update before delivery, and the rest is going to be fixed when they:

1. Get the yearly service.
2. Get dragged into the garage by a towtruck.
 
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Unfortunately we do not know what those special circumstances are. Having bought a brand new car I expect it to be fit for purpose and do not expect to be left broken down at a charger where other brands of electric vehicles have no issues.
 
However, you would have thought that MG Motors UK would ask supplying dealers to contact affected customers
They did not contact customers who where affected by the dodgy software, that affected some cars on the original ZS EV either.
The BMS update SHOULD have been applied to many ZS EV's at the time of service.
But many owners have found that SOME dealers avoided taking on the challenge.
Only applying the BMS update when either the car ran into range / power reduction problems or if they requested the update verbally.
 
My car is still at arnold clark in salford.its been there since 11.4.22 still no nearer to getting it back.
Mg customer service blame the dealer and visa versa.this was after a rapid charger bricked the car.
Im down to the dealers on monday to sort out a refund ive had enough now.
I would steer clear from arnold clark salfords electric vehicles
 
My car is still at arnold clark in salford.its been there since 11.4.22 still no nearer to getting it back.
Mg customer service blame the dealer and visa versa.this was after a rapid charger bricked the car.
Im down to the dealers on monday to sort out a refund ive had enough now.
I would steer clear from arnold clark salfords electric vehicles
Thats a real shame barry you have to go to such lenghts and cancel the car now..Arnold clark and MG should hang their heads in shame at the way you have been dealt with..
 
Thats a real shame barry you have to go to such lenghts and cancel the car now..Arnold clark and MG should hang their heads in shame at the way you have been dealt with..
I know you have probably had enough by now and I can totally understand why !.
I have to say, I am a little surprised that MG have not arranged to have the car transported to another dealer who has a better understanding and experienced people who can deal with these type of EV issues.
The car is covered by their MG A.A. Recovery so they could arrange for it to be picked up from Arnold Clark and take it to somebody who knows what they are doing !.
It’s no good playing ostrich syndrome and burning their heads in the sand !.
It has to fixed one way or another, really beggars believe really !.
Suggest getting it shifted up to the lads up at the Chorley group, their EV tech’s have years of experience working on EV’s.
It will only take about half a day to get it up there and let them take a look at it.
Arnold Clark are just playing the waiting game, until MG makes there next move.
MG should consider have a small mobile team of EV specialists that can cover the U.K. traveling to dealerships, to offer help and guidance on difficult issues like this.
An MG5 kitted out would be perfect !.
VW have a similar team that would travelled to allotted dealers in the U.K. when they had HV battery issues, due to the ingress of moisture.
 
I know you have probably had enough by now and I can totally understand why !.
I have to say, I am a little surprised that MG have not arranged to have the car transported to another dealer who has a better understanding and experienced people who can deal with these type of EV issues.
The car is covered by their MG A.A. Recovery so they could arrange for it to be picked up from Arnold Clark and take it to somebody who knows what they are doing !.
It’s no good playing ostrich syndrome and burning their heads in the sand !.
It has to fixed one way or another, really beggars believe really !.
Suggest getting it shifted up to the lads up at the Chorley group, their EV tech’s have years of experience working on EV’s.
It will only take about half a day to get it up there and let them take a look at it.
Arnold Clark are just playing the waiting game, until MG makes there next move.
MG should consider have a small mobile team of EV specialists that can cover the U.K. traveling to dealerships, to offer help and guidance on difficult issues like this.
An MG5 kitted out would be perfect !.
VW have a similar team that would travelled to allotted dealers in the U.K. when they had HV battery issues, due to the ingress of moisture.
I have had this break down 3x now to be told

1) replaced batteries
2) updated software
3) dont know, did the same updates again, dont use a rapid charger
Apparently, theres no issue with the car, why the **** does it need recovered to your garage then, 3 times.... wont start, wont drive and thats not an issue?

Like honestly...
 
If your car has received the latest AS-22-025 technical bulletin update this is obvious a worry to all MG facelift drivers as it would appear that the latest software update has not resolved the 'bricking' issue with fast chargers. Please confirm.
 
is obvious a worry to all MG facelift drivers as it would appear that the latest software update has no
If your car has received the latest AS-22-025 technical bulletin update this is obvious a worry to all MG facelift drivers as it would appear that the latest software update has not resolved the 'bricking' issue with fast chargers. Please confirm.
Correct, It was applied, the MG tech went to 3 chargers 2 which caused the issue and car charged fine, about 1-2 weeks later it broke down on the same model of charger in different location (thus being the 22 facelift) on 55kw charger. Had no issues before, same thing as usual, AA comes out, no error code, no fault code reader works, do the spanner trick, wait about, recovery and garage says no issue with it.
 
Had no issues before, same thing as usual, AA comes out, no error code, no fault code reader works, do the spanner trick, wait about, recovery and garage says no issue with it.
Does the car magically restore itself to a drivable condition on the recovery truck or some thing !.
If there is “No Fault” found, what does the dealer do to get the car back up and running again then ????.
They must be clearing a code surely ????.
Are they down loading the data package from the car and sending it to MG Tech to study the data ????.
Clearing a charging default code, does nothing to solve the problem.
Yes - It gets the car back up and running, but the root cause of the problem still there.
Code clearing is a remedy, but not a cure !.
 
Does the car magically restore itself to a drivable condition on the recovery truck or some thing !.
If there is “No Fault” found, what does the dealer do to get the car back up and running again then ????.
They must be clearing a code surely ????.
Are they down loading the data package from the car and sending it to MG Tech to study the data ????.
Clearing a charging default code, does nothing to solve the problem.
Yes - It gets the car back up and running, but the root cause of the problem still there.
Code clearing is a remedy, but not a cure !.
You want to work at MG and explain this to them? I said the same thing if theres no issues whys it being recovered, why is the AA not able to fix it if theres no issue but the garage does? Honestly its a joke, sure the metro will love hearing this
 
You want to work at MG and explain this to them? I said the same thing if theres no issues whys it being recovered, why is the AA not able to fix it if theres no issue but the garage does? Honestly its a joke, sure the metro will love hearing this
This is pure guess work here on my part, but my gut feeling is that the diag machine that the A.A. is using, is not capable of delving deep enough into the software to locate the problem.
The dealer diag computer 💻 naturally, is better equipped to diag MG faults.
Clearing the code to mobilise the car suggests to me that there is not a direct fault on any of the modules, because the fault code would keep reappearing almost straight away.
Only when the car finds itself faced with the same condition, will it repeat the bricking condition.
If so this theory is correct, then the problem here is this.
The dealer can clear the code, to get the car running normally, but they don’t know WHY it is acting in this fashion, given certain conditions.
MG Tech needs as much uploaded information from different cars as it can get, only then they can they spot a common denominator that causes this problem.
This of course is of no use at all to any owner who is relying on rapid charger usage !.
Somehow I can’t help but feel that the facelift model is just WAY too sensitive when communicating with a rapid charger period.
They appear fine on a A/C unit ( thank goodness ) but have a bad intolerance towards D/C units for sure !.
This was not a problem on the original ZS EV model, so this maybe a good starting point to cross reference software protocols across both models ???.
Lucky for MG that they is not a big number of facelift models around at the moment.
Imagine what it would be like HAD all the promised cars all arrived !.
They would be looking at a huge recovery issue and a massive amount of unhappy owners banging on dealers doors.
Another concern I have here is this, they are now faced with a big charging problem issue.
So, now they have released a software update that does not have appeared to be successful.
So, it’s back to the draining board.
It was a little like this on the original model when the software became corrupted by a software bug.
Causing all sorts of power and reduced range problem etc.
Eventually it got resolved but resulted in some cars having huge software upgrades.
I am never keen on over writing and over writing software, by chasing a problem.
It all becomes more and more fragmented IMHO.
Cars today are more mobile computers than cars really.
Gone are the days when cars get fixed with spanner’s anymore, it’s all software based.
 
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