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An update: I have now updated to 2023Q3 successfully. After multiple attempts using a Mac and all the above suggestions, I managed to get hold of a Windows computer and the update worked immediately. I used the same USB stick, formatted in the same way (64 Gb, ExFat).

Hallo all, new owner with first post/question. Bought a new ZS EV Luxury/Long Range in Portugal last week. The Nav software was 21Q3 and so trying to update to the most recent. On mgmotor.eu it seems that 23Q1 is the latest, so downloaded that. The car recognises the USB and the nav update, but...