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I have researched loads of Technical Data on this since starting with Octopus and being a qualified electrical engineer the only information I have found is that the country is split in two parts - Cellular and Long Reach Radio. The Cellular Network from what I can gather is run by Telefonica...

Maybe I will Have to do the same James with the Ombudsman. The DCC evidently is somehow involved with the Government who are helping them to develop better communications throughout the country and get away from the Dual System of signalling we have at the moment of Cellular Data Transfer for...

We changed over from Outfox The Market to Octopus in January this year expecting to move on to their Go Faster Tariff as we have two electric vehicles. They had to change our meters over to SMART 2 ones but could not get them to work as they couldn't communicate with them. After emails and...

Being an electrical engineer myself, the meters Octopus installed are EDMI, which come with a 420 Communication Hub in this area. But if you are in a poor radio reception area, then you need a Dual Band 450 Hub which allows for an additional internal or external aerial to be fitted to improve...

I signed up with Octopus Energy in February, they installed the Smart Meters and cannot get them to communicate with the Long Wave Radio Network as used in the North of the country. They called me last week to say I need a different type of hub with a booster aerial fitting to the meter but...