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I'll never forget Ford calling me when my van was in for a service, "your brakes pads are 60% worn, would you like them replaced?", my reply was " so you're telling me my brake pads have almost 50% pad left?, I don't think they need replacing , do you?" , they all try it on because too many will...

Even more blatant although I didn't go for it. When my car went in for its first service at 2 years old, 12000 miles, mg quoted £487, when I questioned why so high for a car without an engine , they said they could take off the AC service, I said still high, so they took off the brake service...