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I think Samsung alter the Android operating system. I've had trouble with Samsung phones not loading some apps which will work on older Motorola phones.

Hooray! I'm afraid I've no more ideas for your phone.

Then I'm completely out of ideas. Have you tried another phone?

Have you checked the 'Permissions' which iSmart has on your phone? They should be set to 'On' except Contacts and Phone.

You wrote above that you cannot even enter the country code. That implies a fundamental error. I can't tell what car you have. Can you see if there is a signal strength meter in the top right of the Home screen? This would show the e-sim is working. Is the time shown by the Home screen the same...

Are you using Android? If so, which version?

Did you agree to the Terms and conditions when you logged in?

Could you please let us know how, so we can learn?

Have you ever succeeded in signing on to iSmart or are you trying to set up an account? If it's a new account, have you tried using your phone number? There is already a thread on iSmart problems.