Search results

They sent me a message on the 5th stating there s no record on my account of a switch to the Go tariff but they included a link in the message for me to process the move. I used that link and within 5 minutes I was in the Go tariff but at the new higher rates. I argued that sending me the...

Yeah they did and I have switched over. But they switch you onto the variable tariff and you cannot move onto go until they are communicating with your smart meter with half hourly readings. The guy on the phone who put my switch through told me that whilst this can take up to 14 days that it...

How long did the switch to Go take people. I switched to Octopus last week and they were immediately getting half hourly readings so I called to push the change through as they put you on the variable tariff until the Go goes live. I heard nothing for days and still on variable so emailed them a...