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UPDATE: after trying everything I could think of (and what was suggested in this forum) I finally gave up and contacted the dealership. They took my details, phoned me about 5 days later and told me it was all sorted. I didn't even have to re-install the app, I just logged on as I always had and...

I get the exact same error message and no matter what I do, I still can't fix it! Maybe I'll get in touch with Gary Smart or whoever the aftersales person is in my local area... I guess. What was the info that they sent? Are you able to share?