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Here in the UK the insurance companies are not allowed to dictate who repairs the vehicle. I think that's probably Europe-wide law. So long as you're prepared to prove your choice isn't unreasonably expensive, you can go anywhere. When someone crashed into my eZS, damaging the front radar, I...

I had the clicking steering wheel, the local MG specialist made it a lot better but needed a new part, it took 12 weeks or so to arrive from SAIC

I tried using the eZS's satnav and quickly decided I'd only ever use it if my phone was broken or something.