consumer service expectations

The University of Michigan Consumer Sentiment Index is a consumer confidence index published monthly by the University of Michigan's Institute for Social Research. The index is normalized to have a value of 100 in the first quarter of 1966. Each month at least 500 telephone interviews are conducted of a contiguous United States sample. Interviewers ask fifty core questions.
The consumer confidence measures were devised in the late 1940s by Professor George Katona at the University of Michigan. They have now developed into an ongoing, nationally representative survey based on telephonic household interviews. The Index of Consumer Sentiment (ICS) is developed from these interviews. The Index of Consumer Expectations (a sub-index of ICS) is included in the Leading Indicator Composite Index published by the U.S. Department of Commerce, Bureau of Economic Analysis.
Joanne Hsu was named the director and chief economist of the Consumer Sentiment Index in 2022.

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