Any MG Techs on here who could answer a question for me?

[mcderd]

I had the FICM changed on my car last week, and the infotainment system is showing the wrong VIN number and Colour for my car. How do I get this corrected?

 

[Ian Key]

You'll have to take it back to the dealer. They obviously have taken it from another car and not changed the information

 

[mcderd]

I believe this is the case. I am not confident they know what they are doing. Are you an MG tech? Do you know how they should do this?

 

[Ian Key]

No I'm not a MG tech but it will only be an MG authorised technician who can change it by plugging in a laptop with the correct software. It's to stop parts being stolen and used on another car.

 

[mcderd]

Thanks, so it seems they forgot to set it up properly?

 

[Alb]

Was this a warranty repair or something you were being charged for?

 

[mcderd]

A warranty repair, why does that make a difference?

 

[MG Clive]

A warranty repair, why does that make a difference?

Because if it was a warranty repair, they should have fitted a brand new part, which would have been matched to your car when fitted.

 

[mcderd]

Because if it was a warranty repair, they should have fitted a brand new part, which would have been matched to your car when fitted.

Just spoke to the dealer, they were reluctant to tell me where they got the replacement part from, but then they came clean and said it was from another car they had. They are ordering a new part for it to be swapped over. It all seems very underhanded to me. If I had not spotted that the car colour and VIN were wrong, they would not have ordered a new part for me. Very shady.

 

[Everest]

Was that EMG, Ipswich?

 

[mcderd]

Was that EMG, Ipswich?

Yes it was, do you have experience of them?

 

[Everest]

Only on the sales side. Totally useless, despite multiple comms, they wouldn't admit that a 2nd user MG4 they had for sale didn't have full service and hence wouldn't be covered by warranty. They tried to brush around the issue and then completely ignored my emails

 

[mcderd]

Yes, they do not seem to be very transparent, I have had the car for nearly three months and I told them of the problem the day I picked it up. The problem seems to be fixed now, but I now have the wrong VIN/Colour.

 

[Everest]

You / @MG Clive should add a link in the Dealership / EMG thread to this thread for completeness.