KasEV
Banned
Hi folks,
I not we are all frustrated by a few issues with our ZS EVs. I am not sure if MG are aware of this. Because MG should be doing much more to address our issues if they know our concerns.
I think we all have to individually write to MG to raise our concerns otherwise we will continue to have poor after-purchase customer service and inadequate input from MG. I do not think MG China and MG UK are aware of the strength of feeling and concerns among UK customers about the shortfalls in the UK model of the ZS EV. Below is an email I have recently sent to MG. I will encourage you all to send your concerns as well. Even if you feel others my have written what you want already please write as well. There is always strength in numbers.
The email.......
Dear Sir / Madam,
I am writing as a very concerned UK ZS EV owner to express my significant upset at the absence of the delayed Charging and iSMART car applications on the UK version of the ZS EV.
The absence of such applications in today's world is unthinkable and causing any resale value of our UK model ZS EVs to be vanishing quickly and in my opinion may also lead to a stoll in the recent raising ZS EV sales.
More importantly the absence of this application means we in the UK can not enjoy the appropriate level of owner interactions and satisfaction from our ZS EV as other ZS EV owners elsewhere such as in Asia.
I am also concerned that there seems to be an element of deliberate mis-selling in the UK on part of MG by not indicating to UK customers far ahead of their purchase that despite the higher cost of the ZS EV here in the UK, the UK customers will be offered a third rate vehicle compared to ZS EV owners elsewhere. Yes, third rate due to the absence of delayed/deferred/timed Charging in the BMS software and the absence of interactive applications such as the iSMART.
It is absolutely unacceptable that MG is treating customers in the UK in this way. Even more insulting is the complete lack of information and clarity on why MG decided to abuse its customers in UK in this manner and the absence of information on what MG is doing to rectify the situation now that MG seems to have recognised these issues.
The attempt to rectify delayed charging after recent outcry from customers is noted. The charging issues however persist for several ZS EV owners and yet there has not been a formal apology from MG for selling us an EV that will not charge in a manner appropriate to the UK energy market. There has also not been a formal instruction to all owners advising them of the updates aimed at resolving the charging issues.
This is shameful to say the least.
I request MG/ MG UK to urgently address these issues.
I think I am truly speaking for all UK ZS EV owners when I say we need information on all the updates aimed at solving our charging issues - delayed/ timed Charging, distant charge monitoring and distant inactions with vehicle including distant defrosting/ preheating and other iSMART inactive functions.
Please do address these concerns. Hope to hear from you shortly.
Best Regards
KasEV(member MGEVs community)
I not we are all frustrated by a few issues with our ZS EVs. I am not sure if MG are aware of this. Because MG should be doing much more to address our issues if they know our concerns.
I think we all have to individually write to MG to raise our concerns otherwise we will continue to have poor after-purchase customer service and inadequate input from MG. I do not think MG China and MG UK are aware of the strength of feeling and concerns among UK customers about the shortfalls in the UK model of the ZS EV. Below is an email I have recently sent to MG. I will encourage you all to send your concerns as well. Even if you feel others my have written what you want already please write as well. There is always strength in numbers.
The email.......
Dear Sir / Madam,
I am writing as a very concerned UK ZS EV owner to express my significant upset at the absence of the delayed Charging and iSMART car applications on the UK version of the ZS EV.
The absence of such applications in today's world is unthinkable and causing any resale value of our UK model ZS EVs to be vanishing quickly and in my opinion may also lead to a stoll in the recent raising ZS EV sales.
More importantly the absence of this application means we in the UK can not enjoy the appropriate level of owner interactions and satisfaction from our ZS EV as other ZS EV owners elsewhere such as in Asia.
I am also concerned that there seems to be an element of deliberate mis-selling in the UK on part of MG by not indicating to UK customers far ahead of their purchase that despite the higher cost of the ZS EV here in the UK, the UK customers will be offered a third rate vehicle compared to ZS EV owners elsewhere. Yes, third rate due to the absence of delayed/deferred/timed Charging in the BMS software and the absence of interactive applications such as the iSMART.
It is absolutely unacceptable that MG is treating customers in the UK in this way. Even more insulting is the complete lack of information and clarity on why MG decided to abuse its customers in UK in this manner and the absence of information on what MG is doing to rectify the situation now that MG seems to have recognised these issues.
The attempt to rectify delayed charging after recent outcry from customers is noted. The charging issues however persist for several ZS EV owners and yet there has not been a formal apology from MG for selling us an EV that will not charge in a manner appropriate to the UK energy market. There has also not been a formal instruction to all owners advising them of the updates aimed at resolving the charging issues.
This is shameful to say the least.
I request MG/ MG UK to urgently address these issues.
I think I am truly speaking for all UK ZS EV owners when I say we need information on all the updates aimed at solving our charging issues - delayed/ timed Charging, distant charge monitoring and distant inactions with vehicle including distant defrosting/ preheating and other iSMART inactive functions.
Please do address these concerns. Hope to hear from you shortly.
Best Regards
KasEV(member MGEVs community)
