On October 24, 2022, I ordered an MG4 Luxury, which I picked up on February 9, 2023.
On May 18, I took the car to the same dealership for 2 software recalls (SC-47 and SC-49) and various other software-related issues (LKA, bluetooth connection, FM and DAB radio, black screen) as well as vibrations that could be felt (center display and right rear door). This dealership is quite large, with 6 locations throughout the region, and multiple branches in the same city!
Over the phone, I was told that I could drop off the car in the morning and pick it up in the evening. However, when I arrived there, the person at the reception, with incredible coldness, told me that his colleague had given me wrong information over the phone, and that software updates would take about 10 days!! After a heated discussion and considering that, according to them, MG does not provide a courtesy car for any kind of problem, they said they would try to complete the updates within the day.
After wandering around on foot for 8 hours (the dealership is 300 km away from home, round trip), they called me and asked me to come back to the dealership. I went there and they told me that they had issues with the updates, and now the display doesn't turn on anymore! So they have to contact MG and see how to resolve it, and if they need to physically replace the display!! But coincidentally, a petrol-powered Panda was just made available as a courtesy car.
The following week, I called for updates and they confirmed that they need to order a new display and have no idea how long it will take.
I also sent a couple of emails to MG Italy. They responded that they are putting pressure on the central warehouse to expedite the process, but no one can give me any timeframe, even an estimated one.
I asked the same dealership for a slightly larger courtesy car, considering that we have children and a baby stroller barely fits in the Panda, but according to them, they don't have any!
I have spent almost 40,000 euros to first have a car full of bugs and noises (not to mention missing navigation, voice commands, and voice guidance in Italian, despite being advertised as OTA-upgradable), and now to be left completely stranded without any idea of how long I will have to wait! Through an Italian group, I am aware of people who have been waiting for over 3 months for a simple headlight replacement (a basic spare part)!
it's the right with mine....now I've worked the system out it not too bad although the set temperature is a joke, you just have to adjust up or down and turn the fan down...
