Next Podcast: We need your help!

[tsedge]

Hi,

We're preparing to pre-record our next podcast early next week focusing on IM5/6 experiences and the MG ownership / servicing / warranty experiences.

As it will be pre-recorded, we cannot take questions live, so we need your help in advance here.

Please can you add to this thread:

1. Your questions and early impressions of the IM5/IM6.

2. Your comments and questions on MG ownership, including servicing and warranty repairs, specifically:
How does MG compare to other marques in your experience?
What has worked for you to get things fixed?
What would you like to be improved about your MG ownership experience?
What don't you understand that you that you would like to know about?
If there was one thing MG could do for you, what would it be?

Many thanks to everyone that contributes. Look out for the podcast release in the near future.

 

[LenEV2016]

A couple of points!

Every car can have issues it's how they are resolved that can build repeat custom!

The aftersales experience has been poor in our case.
It is unnecessarily drawn out (waiting on permission on MG to authorise repairs, often after insisting on numerous tests by the dealer, despite us telling them we have checked all these different X,Y & Z things and it's not them.

MG need to support their dealers more, dealers shouldn't be forced to charge/customers shouldn't have to pay for software updates for what is at best flaky and unstable software.
Other makers OTA updates don't cost anything.

There is no comparison in aftersales between MG, Cupra and Renault (all EVs) in my experience. I have had reason to contact all three and Cupra and Renault are on another level to MG.

Example being issue with relatives Mégane, rang Renault UK first for advice (initial release alarm issue) who then rang me back having arranged for the car to be booked in, picked up from the house, courtesy car dropped of and after resolved £150 Renault voucher given as compensation.
Compensation aside, that is how an issue should be dealt with.

Aftersales is ruining a good car and you only have to look on the forum how many people it has put of having an MG again, they really need to work on getting the aftersales right especially with the launch of the IM cars.

 

[DaveIJ]

Over the air software updates or more attention paid to software fixes

 

[JohnV6]

OTA