Stuwit46
Established Member
After recently changing tariff and updating via the ev.energy app my car fully charged during the week. However on Friday morning I had a 50 mile journey to work, started the car and was showing 47% battery, for the same round trip on Tuesday I used 52%. I didn’t think it would be an issue as it would take around a 15-20 min CCS charge to get home easily.
My first issue was I was working in deepest Dorset, rural all the way there with a few 7kw chargers en route, I thought I could get a charge on the way as I always leave earlier than I need to, but no CCS chargers.
After work I had to travel 15 miles away from home to get a charge, I was now down to 13% parked at a GeniePoint, the last 2 times I have tried GeniePoint they were unsuccessful. After hitting the “charge now“ button the dreaded countdown of doom started from 120 and then to zero. I unplugged, restarted and tried again the same 120 to zero....there was another CCS charger nearby so I decided to move to that one. I unplugged, started the car and then a message “System Fault” appeared, followed by “HV Battery Shut Off”. The car would not move, I could select Reverse but nothing.....
I called Genie Point at 1530 to see if there was an issue with the charger/car
They tried to start the charge remotely but with no success
I was advised to lock the car and leave for 10 mins, same result
Called back, same result
I called my local MG dealer and spoke to the manager for any advice, he didn’t know and had not heard this happening before
I called the AA MG assistance at 1640 and waited until 1715 for the patrol to arrive
He plugged in his diagnostic thing and didn’t get any fault codes, apparently MG haven’t given the AA anything to work with
He called colleagues for advice as he couldn’t do anything
Nothing helped
Decided the only way was to recover the forwards facing, non starting, unable to release the parking brake car to MG Southampton, some 60 miles away
The AA patrol found a way of releasing the parking brake so we could push the car into a position where it could be winched onto the truck
AA patrol got the ball rolling with a loan car (Enterprise
) and I would be contacted Sat am to collect
A local recovery agent called at 1835 to say they were on their way, roughly 1.5 hour wait
They called back at 1905 to say they were short of drivers and would I mind using a loan car to get home and they will deliver my car on Saturday and collect the loaner, I agreed that was ok
2030 the recovery truck arrives with the loan car, an 04 reg Mondeo!
The driver reckoned mine was the 3rd or 4th car he’s recovered from these charging points in as many weeks
We managed to get my car up the ramp with me sat in it keeping the parking brake button pressed down
I got home at 2230, 5 hours later than I thought I would
My car is now at MG Southampton, I’m in a Toyota CH-R
My first issue was I was working in deepest Dorset, rural all the way there with a few 7kw chargers en route, I thought I could get a charge on the way as I always leave earlier than I need to, but no CCS chargers.
After work I had to travel 15 miles away from home to get a charge, I was now down to 13% parked at a GeniePoint, the last 2 times I have tried GeniePoint they were unsuccessful. After hitting the “charge now“ button the dreaded countdown of doom started from 120 and then to zero. I unplugged, restarted and tried again the same 120 to zero....there was another CCS charger nearby so I decided to move to that one. I unplugged, started the car and then a message “System Fault” appeared, followed by “HV Battery Shut Off”. The car would not move, I could select Reverse but nothing.....
I called Genie Point at 1530 to see if there was an issue with the charger/car
They tried to start the charge remotely but with no success
I was advised to lock the car and leave for 10 mins, same result
Called back, same result
I called my local MG dealer and spoke to the manager for any advice, he didn’t know and had not heard this happening before
I called the AA MG assistance at 1640 and waited until 1715 for the patrol to arrive
He plugged in his diagnostic thing and didn’t get any fault codes, apparently MG haven’t given the AA anything to work with
He called colleagues for advice as he couldn’t do anything
Nothing helped
Decided the only way was to recover the forwards facing, non starting, unable to release the parking brake car to MG Southampton, some 60 miles away
The AA patrol found a way of releasing the parking brake so we could push the car into a position where it could be winched onto the truck
AA patrol got the ball rolling with a loan car (Enterprise
) and I would be contacted Sat am to collectA local recovery agent called at 1835 to say they were on their way, roughly 1.5 hour wait
They called back at 1905 to say they were short of drivers and would I mind using a loan car to get home and they will deliver my car on Saturday and collect the loaner, I agreed that was ok
2030 the recovery truck arrives with the loan car, an 04 reg Mondeo!
The driver reckoned mine was the 3rd or 4th car he’s recovered from these charging points in as many weeks
We managed to get my car up the ramp with me sat in it keeping the parking brake button pressed down
I got home at 2230, 5 hours later than I thought I would
My car is now at MG Southampton, I’m in a Toyota CH-R
