My first MG aftersales experience today with Thompson First in Stroud - I didn’t buy my ZS EV from them but have heard good things.
Two issues - a rattling A-pillar trim on the drivers side (has been doing it since new more or less) and clicking/clunking in the steering column. Also asked for the BMS update to be applied to try and improve the experience of charging on long journeys - hearing the cut off in charging rate moves up from the current 81% was the driving force.
Courtesy car was provided - a 70 reg MG3 petrol manual with 1900 miles on the clock. Clean, tidy, exactly as you’d expect from a main dealer. No drama. Their paperwork mentioned £19.99 for insurance but that seems to have been waived. Not the world’s biggest fan of the MG3 but it did the job, being fussy about a loan car you have for a day isn’t really my style.
They acknowledged the A-pillar rattle and have fixed it - it seems to have gone which is great!
They acknowledged the steering issue but have to seek technical guidance from MG on how best to proceed with it - have heard a few different stories of how dealers have attempted to repair this. It’ll go back in for that fairly shortly, once they know how they’re to proceed.
BMS update has been applied - time will tell how that goes but no issues with them actually doing so which is great!
Perfect really - 10/10 for service so far.