- Aug 7, 2019
- Reaction score
- Not an MG
I feel it's very much the luck of the draw when it comes to car dealers.Until now I've chosen not to comment on my appalling experience trying to buy a ZS EV from Wakefield MG, buy as there has now been a positive reply, I want to counter in order to warn others not to assume this will always be the case.
As with everything, you need to do your own due diligence, but I am not alone in my experience of this dealer, I know of two others who were treated appallingly as well.
I ordered a car from them and paid my deposit of £500 as they did have a very good price at the time. However when my car arrived in mid February and I called to arrange pick up, I suggested I'd like to pick the car up after the 1st of March in order to have the newer registration. This was met with a refusal and bullying language advising me this would not be possible and if I didn't accept a pre March pick up, the deal was off and I would forfeit my deposit. After some escalation to management, this was reversed and I got a begrudging apology.
Come pick up day, I arrived to find the car had paint gouges to both front and rear bumpers, and a dented tailgate with a large chunk of paint missing at the point of the dent. I was advised I could have this smart repaired at home or fixed in their workshop and the car then delivered to me as a gesture of goodwill to save me coming back again. I was told I had no other options. The staff I dealt with at this time were all pushy and clearly used to bullying customers with problems into submission.
Anyway, as I actually wanted a new car rather than a damaged repaired one, I rejected the car and left, clearly to their great displeasure!
I found the whole outfit at Wakefield to be sleazy and reminiscent of the worst of old school car dealer stereotypes. If you do decide to deal with them, be prepared to be very cautious and assertive.
My experience at this dealer lasted about 5 minutes. I've explained this on another thread but to recap I was interested in getting my first look inside an MG5. Barely made it out my car before getting pounced on and straight into a part exchange discussion. No questions about my needs, my family type, my use of the car etc. Inside it felt like an episode of the Apprentice meets Carphone Warehouse. Throw in an Estate Agent and you've nailed it.
Left. Won't go back.