mattsmg4
Standard Member
Hello, please can you help me with some advice…
I bought an MG4 Trophy from Eden Swindon main dealer in November last year, it was sent back to them for its second infotainment screen replacement 60 days ago and due to a lack of spare parts the work still has not been completed. I’m worried about the condition of the battery while it has been stored for so long, but I can’t contact them by phone (it just goes to an automated handling system) and they have not replied to our emails. Should I undertake the 50 mile journey and just turn up?
I don’t consider 60 days an acceptable wait time. I’m very upset how difficult they are to contact, and I want to discuss the problem, but it’s proving impossible to contact them. I have sent a message to MG HQ and will see if they can help.
I don’t want to drive the car, as you can’t operate many of the functions, specifically the legally required fog light. If the problem continues I will reject the car, which is not currently fit for purpose.
What would you do?, how can I get them to talk to me and help me? Should I just reject it?
Any suggestions gratefully received
Cheers, Matt
I bought an MG4 Trophy from Eden Swindon main dealer in November last year, it was sent back to them for its second infotainment screen replacement 60 days ago and due to a lack of spare parts the work still has not been completed. I’m worried about the condition of the battery while it has been stored for so long, but I can’t contact them by phone (it just goes to an automated handling system) and they have not replied to our emails. Should I undertake the 50 mile journey and just turn up?
I don’t consider 60 days an acceptable wait time. I’m very upset how difficult they are to contact, and I want to discuss the problem, but it’s proving impossible to contact them. I have sent a message to MG HQ and will see if they can help.
I don’t want to drive the car, as you can’t operate many of the functions, specifically the legally required fog light. If the problem continues I will reject the car, which is not currently fit for purpose.
What would you do?, how can I get them to talk to me and help me? Should I just reject it?
Any suggestions gratefully received
Cheers, Matt