Bought a second-hand MG4 Trophy here. I called the national number, got put through to the sales team here, and reeled off my list of required specs.
The chap I dealt with, Lawrie Dhir, found a second-hand within 30 seconds, so we arranged to go and have a look.
Prior to our arrival, a couple of days later, he gave me a call to explain that the photos had been wrong and it didn't match our specs, but he had found another in one of their southeast branches that he thought would be a match. We had a look at the photos, had some reassurances from him, and put down a deposit.
Lawrie gave me plenty of calls while we were waiting for it to be delivered to let me know how it was getting on, when it arrived, and a couple of very (really, very!) tiny imperfections that he found on it's arrival. He was also very responsive when I called him with a couple of requests.
Upon collection, the car was beautifully valeted, and completely charged and ready for us.
We had a really good experience buying here with Lawrie. We have used this dealership before (they also do Vauxhalls), so we have prior experience, and an account with them. I don't believe that made any difference to them.
They were excellent, all round. Not overly pushy, didn't come out with the usual 'I must talk to my manager' rubbish, just a nice, straight-forward experience. We would absolutely buy from them again.