Is this acceptable service? - here’s my story
First annual service 1st July 2022 exactly one year after picking car up. The 3rd MG bought from them in Exeter in less than 3 years. I should say this experience is with a new service manager.
The day before service was due I notice front number plate missing so rang Exeter and warned them I needed a new one -stating that I was surprised there were no screw holes so assumed just held on by tape. Told them I thought this was therefore not a surprise.
Brought back courtesy car and usual pleasant conversation with service desk end of same day. “Service all paid for sir as per your service plan, just the number plate to pay for.”
I contested this under the principle of no screws held original on. So service manager was called out. She informed me it was not covered as only 12 month’s warranty. I pointed out this was exactly 12 months and informed yesterday. (Really? Siting warranty?) - She then came out with, “Look I’ll tell you what, you just pay for the plate and we’ll pay for the labour”. Sorry but my voice raised a little, -how much have you charged for peeling back some double sided tape? She raises her hand palm forward, “ah, we have screwed it on securely”. Exasperated I replied - so why on earth did you not do it right the first time? Palm raised again, she turns walking swiftly away saying, “do you know what, I’ll pay for it myself.”
The end……..