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I get a completely unresponsive page. It just says "sorry, there is no data". When I tap on the page I get absolutely no response.

Just tried my iPad - success! Unfortunately still no joy with my Android phone. As you say “weird!”

Thank you for your help, very much appreciated. The issue with pre-heating the cabin started today. It has been fine up until now. I've just tried waking the car up by unlocking/locking the car but it makes no difference to my ability to log in - I still get a 'service unavailable' message.

Today, when I tried to pre-condition the car before driving (switching on cabin heating and seats) using the I Smart app I was repeatedly given an 'illegal request' notice. I uninstalled and reinstalled the app but when I try to log in I get 'This service is not available, please try again...