Search results

Yes, it seems like it's a rare occurrence. Very annoying though. My last reply was a little more 'assertive' ;) and I've managed to get the attention of someone who's a bit less robotic in their responses; he's promised to check for smart meter issues and fix it if there are any, so that's...

No, it's all the same meter. It's pretty new - it was just installed in 2022. No, standard fixed tariff.

Just to be clear - the smart meter is working fine as far as I'm aware. Octopus are saying they have the readings. To quote them: "While we do have the export data shown in your account, we still require a photo of the meter as it allows us to ensure that the meter readings your export credits...

No, Octopus installed it shortly before we got the solar panels.

Since we got our solar panels and battery and set up export payment, I've had a few occasions where Octopus failed to credit our account for electricity export (i.e. not just on one bill, but just stopped including them for several months until I noticed & pulled them up about it). Each time...

To be honest, I haven't bothered applying for a time of day tariff. My battery's only 5 ish kwh and I don't do many miles in the car these days. Also my heating & hot water are all on gas and it's probably too late in life for us to invest in heat pumps etc.

Correct. I generally don't bother with it for that reason. However, in the summer I almost never need to charge the car from the mains anyway, and in winter I charge during the night, when the solar battery has usually been used up supplying the house.

I have a Solax inverter for my panels and you can set that so it won't use the battery during a set time window (you can set up to two time slots). That's the only way to stop it using the battery in my set up anyway, so maybe yours has a similar feature (though at best it counts as a work-around).

I've clocked up around 135kwh of charge from my 3.2kw panels since 21st March. Since I don't do many miles that's the only charging I've done apart from a couple of free hours at a car park podpoint (just under 14kwh from that). I only charge the car once the solar battery is full and we're...

Good news for me - I just had solar pv installed a few weeks ago and I'm with Octopus. I'm still waiting for my DNO letter though, so I can't apply for my export tariff yet.