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@a6taxipl , sorry to hear of your experiences with Richmonds. Apart from what I mentioned above my dealings with them had been OK although it’s only when given a problem to deal with does a firm show its real abilities. Unfortunately, the next nearest dealership to you is either Portsmouth or...

Ermm, just had a call to say that Richmonds had not carried out the driver’s door wiring loom replacement after all. Apparently the part is now in stock and I’ve had to organise another service visit. They have, however, agreed to collect and return the car free of charge. I seem to recall this...

@Jeanneau , Richmonds told me that BMS update was not listed for my VIN. I’ve since found out via another thread I started that it has been withdrawn. I’m not bothered about the BMS update as I only A/C at home anyway.

Car was serviced yesterday and I’m impressed so far. Comfort 2 installed and two recalls carried out plus safety checks. Car was cleaned and picked up and returned ok. So due credit to Richmonds.

@Jeanneau , my car goes in next Monday and I plan to ring them tomorrow to talk through what I want carried out. Glad to hear that they managed to install comfort 2 OK.

We bought our car from here in January 2020. Unfortunately the event was a perfect example of how not to hand over a new car. The car had no charge so had to wait four hours whilst it was granny charged to allow us to get home. Hand over was done out in the road whilst chucking it down. Then...