Search results

Unfortunately due to a change in process at MG UK, I'm no longer able to do this. You will need to email [email protected] and send them your VIN number (chassis number) together with a proof of ownership (eg. copy of order form, or V5C registration document), and ask them to do an...

There's been a recent process change at MG UK, and I am no longer able to request resets. You will need to email [email protected] with your VIN number and a copy of a proof of ownership (such as order form, invoice, or V5C), and request that they do an iSmart reset for you as the new...

If still having problems, drop me an email - [email protected]

I have a contact at MG Engineering in the UK, who very kindly unbinds the vehicles for me. I'm not sure he'd be happy with me sending out his contact details to overseas agencies. I'm happy for customers to contact me with the required information though, and then I'll ask him to unbind cars as...

If you send me your VIN number, and a proof of ownership (registration document/copy of order form/invoice), then I will see if we can get it unbound for you from the UK. Email to [email protected] Thanks

Hi Wendy, Please send me an email to [email protected] with the VIN number, and a proof of purchase (copy of the order form, or scan/photo of the V5C Registration Document), and I'll ask MG Engineering to unbind it for you. Kind regards, Miles

Email received. I've requested unbinding via MG HQ. Will let you know once completed.

On the passenger side lower windscreen from outside

Ping me an email at [email protected] and I'll see what I can help with. Need your VIN & reg number, and email address/phone number used to create the iSmart account.

Note this: The roof load is only given where the vehicle is factory fitted with the roof rails. In the UK, this is only on the Trophy model, not the SE. Therefore, the roof load (and instructions in the manual regarding the roof load) are only applicable to the Trophy model in the UK. MG do...

No, just due to the extended lead times, they've taken the decision to not accept any more orders of the Long Range ZS EV. You can still order the Standard Range ZS EV and other MG models.

They said it's just because the lead times were 12+ months, and not likely to improve.

We've not got any ZS EV Long range left in stock. Got a couple of MG4 LR, and of course MG5 LR, but ZS EV LR are like rocking horse poo. Can't order them any more either, so likely to stay that way.

Just messaged the tech, he says that the system won't give them any updates for the VCU (which is the one which controls V2L). It claims that it's already on the most recent release.

Did you take it to Chorley or Burnley branch? Sorry, I've been out of the office for most of today. I've not had any calls from the techs though.

Dunno. Probably because they're not friendly with an engineer at Longbridge 🤷‍♂️

This was sorted this morning. For everyone else's information, if you need a car unbinding, I need proof of ownership (ideally V5C, showing VIN number and owner's name/address). Email to [email protected] - I'll forward to MG to get the binding reset.

check the format of the USB - needs to be NTFS, as FAT32 doesn't accept file size over 4GB.

Sounds like it needs to visit a dealer then. I suspect the TCU needs a refresh.

Have you tried rebooting the headunit in the car, by holding down the Home button? I just wonder if it's not logging on the server correctly?