360° Camera

[Zen]

Good afternoon all, I was wondering if anyone had issues with their 360° camera, in my case the front one were it flickers or goes blank intermittently in use?

 

[Ian Key]

Sounds like a loose connection. Get your passenger to take a photo when it happens again and have a word with your dealer.

 

[Zen]

Sounds like a loose connection. Get your passenger to take a photo when it happens again and have a word with your dealer.

Thanks for reply Ian Key. Unfortunately, it's been to the dealer twice with video evidence and they don't want to know to be honest. I'm in North London, just to give you an idea which 2 dealers I have been to.
It's still under warranty and I've recently I have taking the courtesy to diagnose the vehicle myself which has shown in the DTC it has more problems then I initially had thought it had.

Which in turn means they know that the problem exists and my reason for saying they don't want to know. Again just to be clear, I did try emailing and contacting them before I went and diagnosed it with the diagnostic tools.

 

[Ian Key]

Thanks for reply Ian Key. Unfortunately, it been to the dealer twice with video evidence and they don't want to know to be honest. I'm in North London, just to give you an idea which 2 dealers I have been to.
It's still under warranty and I've recently I have taking the courtesy to diagnose the vehicle myself which has shown in the DTC it has more problems then I initially had thought it had.

Which in turn means they know that the problem exists and my reason for saying they don't want to know. Again just to be clear, I did emailing and contacting them before I went and diagnosed it with the diagnose tools.

Were both dealers part of the Glyn Hopkin's group? Perhaps you need to go further afield.

 

[jakeellis01]

I'm experiencing the exact same front camera issue since day one. It flickers intermittently, about 10% to 20% of the time, and occasionally displays a constant blue screen.

Once, it even froze on a blue screen. Restarting the infotainment (long press home button) didn't fix it so can confirm it's NOT software. I easily managed to fix it by physically wiping the front camera so it is probably a loose connection.

While it still flickers occasionally, it's mostly functional. I couldn't reproduce the issue at the dealer, he advised me to monitor it and bring it in if it worsens or becomes consistently reproducible, which hasn't happened yet, so I'm managing for now.

 

[Zen]

Were both dealers part of the Glyn Hopkin's group? Perhaps you need to go further afield.

Glyn Hopkin and another being Bushey Heath Garage. Do you have any recommendations? Or a list of MG Garages that know what they are doing? Just asking, because Glyn Hopkin said that their technician is one of best in the nation.

 

[Zen]

I'm experiencing the exact same front camera issue since day one. It flickers intermittently, about 10% to 20% of the time, and occasionally displays a constant blue screen.

Once, it even froze on a blue screen. Restarting the infotainment (long press home button) didn't fix it so can confirm it's NOT software. I easily managed to fix it by physically wiping the from camera so it is probably a loose connection.

While it still flickers occasionally, it's mostly functional. I couldn't reproduce the issue at the dealer, he advised me to monitor it and bring it in if it worsens or becomes consistently reproducible, which hasn't happened yet, so I'm managing for now.

Hi jakeellis01, my front camera has the same issue as yours, it's not easy to reproduce either, but I got it on a video recording. Mine start around the first year of owning the vehicle. If you don't mind me asking, how old is your MG4?

If you have the diagnostic tools it will be flagged on a DTC like mine. The vehicle is aware of the issue and the technician would be able see it there too. From my take on the whole experience, it's either they don't want to fix under warranty or their technician lacks proper training.

 

[Coulomb]

From my take on the whole experience, it's either they don't want to fix under warranty or their technician lacks proper training.

Or they know full well that intermittent issues are a nightmare to diagnose, and there is a lot of easier work about. My attitude would be if you can fix such an issue, and they are aware of the difficulties, then you have a customer for life.

 

[jakeellis01]

Hi jakeellis01, my front camera has the same issue as yours, it's not easy to reproduce either, but I got it on a video recording. Mine start around the first year of owning the vehicle. If you don't mind me asking, how old is your MG4?

If you have the diagnostic tools it will be flagged on a DTC like mine. The vehicle is aware of the issue and the technician would be able see it there too. From my take on the whole experience, it's either they don't want to fix under warranty or their technician lacks proper training.

My MG4 is 2 years old next month. I do have a diagnostic tool, but not sure where to find that the vehicle is aware of the issue.

I'm unsure if it's worth leave my car at the dealers for days, maybe weeks about such a minor issue as this is the only single issue I have with the car.