Any MG Techs on here who could answer a question for me?

[mcderd]

I had the FICM changed on my car last week, and the infotainment system is showing the wrong VIN number and Colour for my car. How do I get this corrected?

 

[Ian Key]

You'll have to take it back to the dealer. They obviously have taken it from another car and not changed the information

 

[mcderd]

I believe this is the case. I am not confident they know what they are doing. Are you an MG tech? Do you know how they should do this?

 

[Ian Key]

No I'm not a MG tech but it will only be an MG authorised technician who can change it by plugging in a laptop with the correct software. It's to stop parts being stolen and used on another car.

 

[mcderd]

Thanks, so it seems they forgot to set it up properly?

 

[Alb]

Was this a warranty repair or something you were being charged for?

 

[mcderd]

A warranty repair, why does that make a difference?

 

[MG Clive]

A warranty repair, why does that make a difference?

Because if it was a warranty repair, they should have fitted a brand new part, which would have been matched to your car when fitted.

 

[mcderd]

Because if it was a warranty repair, they should have fitted a brand new part, which would have been matched to your car when fitted.

Just spoke to the dealer, they were reluctant to tell me where they got the replacement part from, but then they came clean and said it was from another car they had. They are ordering a new part for it to be swapped over. It all seems very underhanded to me. If I had not spotted that the car colour and VIN were wrong, they would not have ordered a new part for me. Very shady.

 

[Everest]

Was that EMG, Ipswich?

 

[mcderd]

Was that EMG, Ipswich?

Yes it was, do you have experience of them?

 

[Everest]

Only on the sales side. Totally useless, despite multiple comms, they wouldn't admit that a 2nd user MG4 they had for sale didn't have full service and hence wouldn't be covered by warranty. They tried to brush around the issue and then completely ignored my emails

 

[mcderd]

Yes, they do not seem to be very transparent, I have had the car for nearly three months and I told them of the problem the day I picked it up. The problem seems to be fixed now, but I now have the wrong VIN/Colour.

 

[Everest]

You / @MG Clive should add a link in the Dealership / EMG thread to this thread for completeness.

 

[MG Clive]

You / @MG Clive should add a link in the Dealership / EMG thread to this thread for completeness.

Tis done, thanks.

 

[Ian Key]

It might be an idea for the both of you to send a polite to email MG customer services about your experiences. They may or may not be interested but as a lot of the bad press about reliability is to do with how the dealers deal with customers it might do something in the background.

Also contact the dealer's head office. I contacted Stoneactre's head office complaining about how my local dealer's service department didn't call you back when they said they would and now they do.

 

[Everest]

I would have done, 20 years ago. Sadly, these days I find myself reflecting on all the times I have complained about things or suggested improvements or pointed out technical errors on companies web sites (for example). In the last 20 or so years, I have naïvely expected someone, somewhere within the company to be bothered to take action, pass it up to a supervisor or maybe - on a good day - respond with a brief thanks for my effort. But no, no-one is bovvered anymore Makes me quite sad seeing the "who cares" / or cba attitude that people have these days.

So, no...EMG Ipswich didn't get my business. MG didn't get my (indirect) business. But if anyone from EMG Ipswich or MG Customer Services cares, they can Google their business names and find postings like these for themselves.