Bonnet refills

[Gomev]

Wondering if anyone uses the Bonnet refills as I have a free month still left in my wallet.

I'm asking because of the recent deception/sneakiness with the promotions where an expiry date was added at short notice and then even when using within that period I was still charged.

The refills do still represent reasonable value, even the cheapest at 20kWh for £9 gives a price of 45p / kWh even after using up your allowance, so is good value compared to PAYG rates by individual suppliers.

I think the £9 a month and 20kWh allowance is ideal because commitment is low (£9) and if I use 100kWh then the total cost would only be £1 more than committing to the next one up at £44.

I am only thinking about this for the times when I will be doing lot's of travel away from home to cover that.

My worry is that I will buy a refill, but still get charged as I'm not sure I trust Bonnet any more.

Does anyone have any opinions ?

 

[Deleted member 6627]

Interest to hear answers to this. Also is are the refills valid until the end of the calendar month or for 30 days from the point you buy them?

 

[Gomev]

Interest to hear answers to this. Also is are the refills valid until the end of the calendar month or for 30 days from the point you buy them?

I contacted them yesterday and eventually was told that it is for 28/30/31 days. That is if you take it out on the 12th of the month it will need renewing on the 12th of the next month.

 

[ARealHuman]

My wife and I have a promo each to use (free charge), but due to the posts I've seen on here I'm steering clear. I was all ready to top up at £15 as that would've worked out cheap with other discounts I've gained, but I don't think I'll be going down that route now.

 

[AK OK]

My worry is that I will buy a refill, but still get charged as I'm not sure I trust Bonnet any more.

I emailed them 4 days ago asking how do I get my payment card details off their app as I want to unregister & cease using them....

Still waiting...

 

[Gomev]

I emailed them 4 days ago asking how do I get my payment card details off their app as I want to unregister & cease using them....

Still waiting...

I have tried contacting them by the message facility on the app and I've emailed using the customer service email. Neither were replied to.
I did once get through on the phone in the early days and the live chat eventually responded with long gaps between replies the other day.
Persevere.