Originally enquired about a new car, hoping for a test drive and more accurate trade-in valuation for my current one. Initially had a good call to arrange the test drive but timings didn't work out for when the vehicle was available.
The dealer was lacking in information on what would be happening with any of MG's schemes for the new car. They also wouldn't guarantee a trade-in price for ordering a brand new car, making any purchase very difficult with no idea what needs to be funded and as such couldn't proceed with them.
I was disappointed with the lack of follow up call that I was promised to discuss the situation once some details had been checked. I also had a customer experience surveyor call that said they would feedback to the dealership, still had no callback.. Just a shame that there was a lack of attentiveness and general customer care during December '21.
In the end I went elsewhere who have so far been fantastic, ended up buying two brand new cars that we've just got to wait for, maybe the poor experience here was a blessing in disguise.
