Glyn Hopkin East London - MG Dealer Discussion, Opinions & Experiences

MAS

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Sale team was helpful, so far so good, ordered my MG ZS EV with them. Waiting for the delivery after Christmas holidays. Will share my experience after collection.
 

Mark Holmes

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I also bought my MG ZS EV from them and the sales team were good although the paperwork side of things could have improved the transaction; it wasn’t clear when I purchased mine in March, hopefully lessons were learned.
After sales team were good when I went in for the comfort 2 updates, but will update more after the 1st service.
 

MAS

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Mark, is there anything to lookout in terms of paperwork? Can you please elaborate ' paperwork side of things' that you would like to improve?
 

Davemac278

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I highly recommend Glyn Hopkin (East London) MG. Sales team of Konrad and Jakob provided excellent customer service. They matched an offer I had from another dealer on Carwow when my local dealer (Toomey Basildon) would not even negotiate on the price of a new MG ZS EV Exclusive. They kept in touch during lockdown and I picked up my car on 23rd December 2020.

I was going to wait until after Lockdown or at least until the new Registrations came out in March. However, they seemed keen to get a deal done in December. I assume to reach a sales target.

In addition to beating a very good offer on Carwow and the price being close to a Sunderland dealers pre reg deal, I asked and got a number of accessories without too much bartering.

Type 2 cable
Mudflaps
Fitted mats
Load bay protector
Locking Wheel nuts
Paint touch up stick

They supplied the car with standard number plates but happily replaced these and fitted the new Green plates when I took the car back on 1st February for the new BMS software update.

I have also just taken out a low mileage (under 10,000 PA) 4 year service plan as Glyn Hopkin offers a service booking with a courtesy car if needed where my local dealer was unable to offer this service as standard.

*****
 

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Mark Holmes

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I highly recommend Glyn Hopkin (East London) MG. Sales team of Konrad and Jakob provided excellent customer service. They matched an offer I had from another dealer on Carwow when my local dealer (Toomey Basildon) would not even negotiate on the price of a new MG ZS EV Exclusive. They kept in touch during lockdown and I picked up my car on 23rd December 2020.

I was going to wait until after Lockdown or at least until the new Registrations came out in March. However, they seemed keen to get a deal done in December. I assume to reach a sales target.

In addition to beating a very good offer on Carwow and the price being close to a Sunderland dealers pre reg deal, I asked and got a number of accessories without too much bartering.

Type 2 cable
Mudflaps
Fitted mats
Load bay protector
Locking Wheel nuts
Paint touch up stick

They supplied the car with standard number plates but happily replaced these and fitted the new Green plates when I took the car back on 1st February for the new BMS software update.

I have also just taken out a low mileage (under 10,000 PA) 4 year service plan as Glyn Hopkin offers a service booking with a courtesy car if needed where my local dealer was unable to offer this service as standard.

*****
I agree with what you’ve said albeit you got a better deal then me! My only gripe was that the Glyn Hopkins paperwork was very confusing on how they presented the figures; this did frustrate me.
My car will be going in to them next week for the 1st service let’s hope the experience is a good one.
 

Mark Holmes

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First impressions today are not good. Arrived for service and my issues were noted, however the lady quoted the cost of £163 for the first service, and I said what.....I quoted what other dealers are quoting on the forum she came back with another price, and then again another price eventually coming down to £132 I believe....do they pick the prices out of their heads..
Really unhappy by this I would have rather they argue politely and stick to their guns and say that’s the price and show me the pricing schedule that she referred too. To have the price lowered is to my advantage, but makes me question the higher price in the first place.
I will post the final price for my first service later once the car is back.
 

Cocijo

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I agree - it’s irritating. However, if you get first class service you soon forget about that - it’s if the service is poor you start to question everything. I hope they do the right thing ref. the BMS update.
 

Mark Holmes

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I agree - it’s irritating. However, if you get first class service you soon forget about that - it’s if the service is poor you start to question everything. I hope they do the right thing ref. the BMS update.
I will post a full update later, they are very polite, but they seem to lack knowledge as another item I questioned was about the horn on closing the doors...when my comfort 2 update was applied it reduced the horn from three to one, but it should have been removed completely, but was happy to live with it until the first service. I raised the matter today to be told the Comfort 2 reduced the horning and didn’t removed it, I was firm and told her that this is not the case. I’d rather someone say I don’t know then make things up...again causes distrust with the dealer. Just say I don’t know and that I will pass the comments on rather then lie.
 

Cocijo

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Yes - I’ve had this. I think it comes with experience and confidence. I get the impression there is not a lot of experience within the MG dealership. It’s just good customer communication and handling really. It really winds people up if you bullsh*t them - especially if they know about their cars like you do!
 

Mark Holmes

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Yes - I’ve had this. I think it comes with experience and confidence. I get the impression there is not a lot of experience within the MG dealership. It’s just good customer communication and handling really. It really winds people up if you bullsh*t them - especially if they know about their cars like you do!
Perhaps they should join our forum...they might learn something. 👍😄
 

Mark Holmes

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Okay so I’m going to eat humble pie today.......and credit where credit is due to East London with one exception on price as today I paid £136.08 for my first 15000 mile service. I must be getting really tight driving an EV as it about £18 more than I expected, however the initial quote of £163 when I arrived today wound me up, perhaps she looked at the ICE prices in error.
Anyway the good stuff,
Auto high beam - appears to be corrected
OBCC - charge car when unlocked applied
Single horn - exiting the car removed.
And allegedly the BMS has been updated, but they couldn’t explain in which way.
However on face value I’m now a happy chappy.
 

Electrifried

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I will post a full update later, they are very polite, but they seem to lack knowledge as another item I questioned was about the horn on closing the doors...when my comfort 2 update was applied it reduced the horn from three to one, but it should have been removed completely, but was happy to live with it until the first service. I raised the matter today to be told the Comfort 2 reduced the horning and didn’t removed it, I was firm and told her that this is not the case. I’d rather someone say I don’t know then make things up...again causes distrust with the dealer. Just say I don’t know and that I will pass the comments on rather then lie.
You are quite correct, there is no horn on closing the door, the only time I get a single horn is if I lock the door twice, in other words if I lock it with the handle button then as I walk away I lock it with the fob it will sound the horn, I think it is to say I’m already locked you Numpty. 🤪
 

Davemac278

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First impressions today are not good. Arrived for service and my issues were noted, however the lady quoted the cost of £163 for the first service, and I said what.....I quoted what other dealers are quoting on the forum she came back with another price, and then again another price eventually coming down to £132 I believe....do they pick the prices out of their heads..
Really unhappy by this I would have rather they argue politely and stick to their guns and say that’s the price and show me the pricing schedule that she referred too. To have the price lowered is to my advantage, but makes me question the higher price in the first place.
I will post the final price for my first service later once the car is back.
It's crazy.
I took out a 4 year low mileage under £10,000 service at Glyn Hopkin at

1st year £27
2nd year £98.18
3rd year £98.18
4th Year £63

I did have a quote for a normal 15,000 a year 4 year service plan as
1st Year £94.20
2nd Year £179.90
3rd Year £94.20
4th Year £309.77

Probably better getting a service plan in place and have prices agreed up front.
 

Cocijo

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I really don’t get some of the prices dealers are giving. Why is there so much variation dealler to dealer? What‘s the difference in a 1st service at 10k and 1st service at 15k? Why is it nearly £70 cheaper. They still don’t do much as far as actual service operations that I can see. My dealer said watch the lower cost ones as they don’t complete the corrosion checks and your car may not be covered! For example the £27 first service at 10k - do you get the corrosion check and continued AA cover? It’s another MG example of poor customer communication and service.
 

MAS

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I agree with what you’ve said albeit you got a better deal then me! My only gripe was that the Glyn Hopkins paperwork was very confusing on how they presented the figures; this did frustrate me.
My car will be going in to them next week for the 1st service let’s hope the experience is a good one.
I can also relate to their confusing price on the paperwork. I was not that lucky to get any freebies from them, however I feel got a very competitive price. Took the car for BMS January update on 25/01/2021, however following week got a call from head office (Romford) , to book in the car for BMS update, following week got cal from Jacob to bring in the car. It seems that they need to improve their systems. I am also about to take their low mileage service plan.
 
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