Glyn Hopkin Milton Keynes - MG Dealer Discussion, Opinions & Experiences

[Stuart Wright]

This thread is for discussing Glyn Hopkin Milton Keynes. Please ask questions here and share only your genuine opinions & experiences.

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[Marcad]

Glyn Hopkins Milton Keynes. Part 1
Part of a multi marque franchise the access is easy but with parking a little cluttered and sparse.

The showroom is bright, clean and tidy, there has to be an allowance for it being 2020 and social distancing and the new way of interacting with people.
I am dealing with Thomas King and it is ongoing so this will be updated as we go on.
The initial visit was to ask questions actually look at the ZS and the 5 and decide if I was going to move forward. Tom answered all the initial questions happily and gave me his card. Following that;
I found that if Tom was away from his desk nobody picked up his line, and that was over a couple of days and "several" attempts. I eventually went through reception and booked a test drive of both the ZS and the 5. When we turned up at the allotted time neither car was available and the booking hadn't been passed to Tom! They did accept their error and were very apologetic.
A new test drive has been booked so that experience is to follow. I did ask if an extended test drive of the 5 could be arranged over the Christmas period but alas, it was not. The overall experience so far hasn't put me off, but I wouldn't shout their praises at the moment, but neither would I suggest anybody avoids this dealership.
I will update with the test drive experience once done.

 

[JodyS21]

Had pretty much zero interest in selling me a ZS EV when I was looking at the beginning of 2021, the guy on the forecourt was the opposite of helpful, went else where.

Since going back later in 2021 after lockdown etc, it's much better service I am happy to report, and I would now be happy to buy from them etc.

 

[fatboyfat1981]

Walked up this morning with no appointment, spoke to Anish.

Nice chap, genuine sensible discussion without any car salesman oiliness, test drive booked for 10th Dec- would have been sooner but for my schedule.

After a lifetime of running rustbucket diesels, looking forward to not spending £90 a time almost three times a month

 

[Mihir]

I bought my car over a month ago and it wasn't a great experience. I am not sure if it came down to the individuals or the dealership themselves. I dealt with Tom King too. Really nice chap but often found he wasn't too sure of many things himself. He rarely gets back on emails. Like one of the members mentioned above, if hes not at his desk, no one attends to the calls made to him. Leave him voicemails and he'd only get back if its something that would benefit/be of use to him.

VIsited them on a Friday, I was told they had a couple of SE's and one Trophy available in couple of weeks. I made up my mind on Friday to go for Trophy but he did not have any appointments for Saturday. Called me Sunday morning instead and by then Trophy was gone. So I initially booked SE SR without affinity discount as he said there weren't any. Put in a deposit of £1000. I looked around with other dealers if anyone had Trophy. I found another dealer who was offering me a Trophy with affinity discount applied. Went back to Tom to cancel the order. And he wasn't happy to do it and left it to his 'bosses' to decide what happens with my deposit. Following day he called back saying now his bosses are willing to offer affinity discounts and he can get me a Trophy too. The fact that they were local and I was paying the same money was the only reason I still decided to go with them.

Car was delivered on time as promised but I was told that he was offering free mats too. I was really happy and pleased and left all the previous disappointments aside. Only after knowing it from threads here, I realised they had to offer the type 2 charger and the mats as part of the affinity scheme. I was only told of the mats as a pleasing thing. I had already purchased a type 2 charger by then and when I rang him to inform him about it, he had to consult the bosses again and agree to order a type 2 charger for me. Been over 2 weeks and no updates after that.

Any techinical questions I had before the purchase and after the purchase too were unanswered simply because they either weren't sure of it or they just confidently shot arrows in thin air. Thanks to the forum and the kind members here, I've learnt an awful lot about the car which I would have expected to come from the dealership. I really feel a lot of dealers like @Miles Roberts CG and @Sam Luscombe are pretty knowledgable and they put in those efforts to understand the car/tech before educating the customers. I only hope other dealers especially Glyn Hopkins put similar efforts too. But for them being local, I would not have gone to them for sure!

 

[Harry]

Ordered Red Trophy Connect on Dec. 9th - for delivery April. (Dealt with Manish Patel.) Heard nothing since. However, I have a fixed deal including fixed price on my trade-in, so it is their interest to supply asap. So, I am not chasing them - yet. I'll wait to the end of the month.

 

[Fizzy]

I brought my car in today 24.07.25 for a second (two year) service and my Husband, Carer and Technical advisor (having spent 27 years in the car industry). He especially asked for the software to be updated as you will know there is a safety recall/concern regarding the Lane Keep Assist and to address a few other bugs that have been identified and corrected by subsequent updates. He did this, as a software update was not carried out on the first service (also by Glyn Hopkin) , so it was imperative/important, for my safety, it was completed at this service.
When the car was returned my husband checked and the update had not been completed and when my husband asked why not, he was fobbed off and told it was not a safety recall and not on the job sheet, despite him especially asking for it to be and despite the information provided pre service saying a safety and recall check is carried out during the service anyway!
You can be assured we will not be returning to Glyn Hopkin ever again, for a service , or another new car!
Our software (1300R46) is well out of date and the fact it was not updated and the conversation as to why it had not been updated spoke volumes about their aftercare and customer service!!! Or lack of it!!!!
Not to mention an advisory for new tires, when the car has only travelled 5, 000 miles, and the tires are like brand new!
What a thoroughly disagreeable and disgraceful experience!

 

[Fizzy]

 

[Fizzy]

Glyn Hopkin Nissan Milton Keynes | Car Dealer Reviews

Read 10 customer reviews for Glyn Hopkin Nissan Milton Keynes in Milton Keynes, sellers of new and used cars, with an average rating of 1.4/5 stars. Read more or write a review!

www.cardealerreviews.co.uk

See the reviews above

 

[pjmmk]

I haven't visited the MG part of this dealer but I did buy a LEAF from the NISSAN part many years ago. Was hardly stellar service. Nobody could be bothered to talk to you if the salesman you were dealing with wasn't around. While I was there, I saw someone walking around with a bucket and a sponge - 'cleaning' the cars they probably called it. Looked like spreading grit between vehicles to me. They 'valeted' the used car before I picked it up, it was impossible to see anything under the bonnet - it was a mass of dead leaves and cobwebs. They said the valet didn't cover that area - no kidding!
I'm really not looking forward to the first service. I'll probably see if I can find another dealer that can do the job while I wait. Pity really, this one is within walking distance of home but if they're as useless as I suspect...