MG UK Provide Courtesy Cars

[tsedge]

It is well established that the MG Assistance cover is renewed every time you have your car serviced at an MG dealer - you get another year of cover automatically.

The dealer does have to update the system, so it is worth checking they've done it (e.g. by calling MG Assistance to check), but it is a normal thing.

This isn't new: what is new is the improvement in the hire car coverage that people should now be getting nationally - if their car is recovered by MG Assistance and takes time to fix.

 

[emmrecs]

if their car is recovered by MG Assistance and takes time to fix.

But mine wasn't recovered by MG Assistance! I drove it to the dealership.

My impression is that the onus to try to arrange a hire car in circumstances like mine rather depends upon how much the specific dealership puts pressure on MG UK! In fact, when mine was approved the staff still expressed considerable surprise that it had been agreed and arranged by MG.

 

[siteguru]

I'm not convinced, I wouldnt like to rely on this. Why not make a clear statement spelling it out?

Contra proferentem .. if a statement made by a business in a consumer interaction could be interpreted in more than one way, the interpretation that benefits the consumer shall apply. It's part of UK consumer law.

 

[johnb80]

Contra proferentem .. if a statement made by a business in a consumer interaction could be interpreted in more than one way, the interpretation that benefits the consumer shall apply. It's part of UK consumer law.

I bow to your greater knowledge M'Lud

Experience has taught me that if there is the slightest loophole businesses will slip through it with no conscience at all and it's an uphill battle to get them to comply with the law.

 

[tsedge]

But mine wasn't recovered by MG Assistance! I drove it to the dealership.

Yes, this isn't explicitly covered by the new service.

My impression is that the onus to try to arrange a hire car in circumstances like mine rather depends upon how much the specific dealership puts pressure on MG UK! In fact, when mine was approved the staff still expressed considerable surprise that it had been agreed and arranged by MG.

I think that is true, when not recovered. The dealership may also have their own courtesy cars they can use. It would be better if the policy for circumstances like yours was explicitly stated.

 

[tsedge]

Experience has taught me that if there is the slightest loophole businesses will slip through it with no conscience at all and it's an uphill battle to get them to comply with the law

Some businesses, not all and some are not malign, merely incompetent. Some are well intentioned.

 

[johnb80]

Some businesses, not all and some are not malign, merely incompetent. Some are well intentioned.

Agreed and were talking about MGUK here who dont have the best of reputations!

 

[tsedge]

Agreed and were talking about MGUK here who dont have the best of reputations!

Yes, it is going to take a long sustained period of good service before most people rate MGUK highly. I hope it happens but it may not.