No Roadside Assistance after my first service

[freewaymc]

Hi all in MG world. When I bought my 2021 MG5 I took out the 10,000 mile per year MG service plan. Took the car for its first service today at my local MG dealer and was told that as I have the 10k service plan I don’t get the extended MG Roadside Assistance for the next 12 months, but is says on the MG website “Following on from your initial year's roadside assistance, when you take your car back to your MG dealer for every subsequent scheduled service, if you choose the option, you will receive a further 12 months’ MG Assistance free.” Can any one help Regards

 

[Jomarkh]

I thought both plan got you the AA cover.
Anyway did you get a bear?

 

[Alb]

It's still an official MG sanctioned service so should make no difference.

 

[freewaymc]

I thought both plan got you the AA cover.
Anyway did you get a bear?

No bear on the day will come out in the post not a good experience at the dealers today

 

[Buchanty]

No bear on the day will come out in the post not a good experience at the dealers today

Not a good experience indeed. Absolutely shocking.

 

[Ozzie1989]

Contact MG via email would be my advice, give them as much detail as possible and quote the text from the website ?

 

[Les burrows]

Hi freewaymc, can I surgest you read the thread

Check your Free AA Cover​

Stated by Mach13 on May 23 what you have been told by your dealer is total wrong and I agree with Ozzie get in touch with MG direct
Les

 

[Rocinante]

Hi freewaymc, can I suggest you read the thread

Check your Free AA Cover​

Stated by Mach13 on May 23 what you have been told by your dealer is total wrong and I agree with Ozzie get in touch with MG direct
Les

I would note that from that other thread, I wouldn't hold out too much hope from MG,

"I did contact MG with a full break down as to what happened (pun not intended) They said that MG is a franchise as as such their influence is limited. Though they did say they would contact the dealership to ask them to respond. It seems unlikely they will...But its all a bit of a mute point now."

but I'd still chase it up with MG as the circumstances are a bit different..

link to the thread:

Check your Free AA Cover

Just a heads up.... Bought my 1 year old Excite PHEV last year... I was away on holiday and inadvertently locked my keys in the boot (i had them in my coat and put it in the boot) :cry: The car was locked and the boot would not open... ? YEP I KNOW... dumb right!! Phoned the AA but they...

www.mgevs.com

 

[Rocinante]

In the post, as per the link below, @sgt4hed states

"I am paying 6.54 a month for the 3 year service plan with my dealer (Baylis MG Gloucester)"
"And that works out at 78 pounds per year, meaning I get a decent inspection every year and AA cover for 12 months, plus my brake fluid and pollen filter changing at year 2."

Although as per the other post stating to "Check your AA cover", it's conceivable that he doesn't have the cover he thinks he does.

ZS EV first year service cost....?

Starting to shop around for a first year service on my mark 1 ZS EV... I'm at 3500 miles... Service due next month say.. Any one got recent cost/service experiences to throw in the pot for consideration? In reality it can go anywhere M62 corridor or thereabouts but I (& maybe others?) would be...

www.mgevs.com

 

[Lguk]

From previous posts where people have spoken to AA, once registered you're actually covered for something like 5 years anyway.