Ohme Home Pro not connecting to Octopus app

[JohnV6]

I had an Ohme Home Pro installed yesterday by Octopus.

Whilst the charge point works and is connected via the Sim card I can't add the device to the Octopus app.

I set the charger account up using Google.
When i click on the sign in requested by octopus I get a blank screen

4 phone calls and an email to Octopus and we are nowhere.

Has anyone any experience of fixing this

 

[Grith]

Do you have the Ohme app on your phone paired to the charger?
I have the Hypervolt which was also installed by Octopus, on the app I have Octopus Mode switched on, don’t know if that will help.
Sorry for rubbish photo!

 

[JohnV6]

Yes ohme app is on the phone. There is no octopus mode.

 

[mg4mc]

You have to create the Ohme account using a username/password, using Google authentication does not work with Octopus. Been there, done that.

 

[Jomarkh]

Yes ohme app is on the phone. There is no octopus mode.

Remove your ohme from your account and delete your ohme account then make a new account with an email and password.

 

[JohnV6]

Thank you. That was my next idea. So delete account and start again.

 

[JohnV6]

So today I deleted the Ohme account & created a new one with an email not via Google.
Bingo it all works. Thank you Jomarkh