Phone calls

[acemelhaz]

My call are getting worse through android auto.the other caller cannot hear I switch to speaker then back again it's ok for 2 mins .has anyone any fix for this please

 

[Ian Key]

My call are getting worse through android auto.the other caller cannot hear I switch to speaker then back again it's ok for 2 mins .has anyone any fix for this please

Some people have found that accepting the call by tapping the phone icon on the infotainment screen works but otherwise we'll have to wait for a software update to be released.

 

[PipsnewMG4Premium]

My call are getting worse through android auto.the other caller cannot hear I switch to speaker then back again it's ok for 2 mins .has anyone any fix for this please

This sounds similar to a problem I have encountered. I can make or receive a call, but if the other person speaks for any length of time with no interaction from me, I seem to be muted and then the other party can't hear me. Initially, we suspected BlueTooth interaction between my hearing aids and phone both being connected to the car. We've just disabled Android Auto (which I don't use) and are going to watch to see if it makes a difference.

You may want to view my thread on this, "MG4 Premium 2026: Connectivity issues between BlueTooth devices and phone

 

[nem]

New software fixes it. R32

 

[Disco300]

New software fixes it. R32

What does the R32 software address and when did it become available ?

 

[Ian Key]

What does the R32 software address and when did it become available ?

I don't think it's available in the UK. It was released to cure a problem with preheating on cars fitted with a heat pump.

 

[Disco300]

I don't think it's available in the UK. It was released to cure a problem with preheating on cars fitted with a heat pump.

Thanks Ian, I got really excited believing some of the “challenges” might have been addressed.

What’s your views on OTA updates, do you think MG will ever properly implement this and update us all regularly in the same way some other manufacturers are now doing ?

 

[Ian Key]

OTA updates might seem a good idea but a quick Google search and not all of them go without a hitch. There have been numerous cases of cars being bricked, or updates being stuck, or not being able to use the car for an hour while it downloads and installs without notice.

I would prefer all the available updates to be done by the dealer when the car goes in for a service without having to say there is a problem before the dealer has a look for a fix and then only installing that particular update.

 

[Disco300]

OTA updates might seem a good idea but a quick Google search and not all of them go without a hitch. There have been numerous cases of cars being bricked, or updates being stuck, or not being able to use the car for an hour while it downloads and installs without notice.

I would prefer all the available updates to be done by the dealer when the car goes in for a service without having to say there is a problem before the dealer has a look for a fix and then only installing that particular update.

I hate the idea of relying on the dealer or approaching them “cap in hand” asking if I can “please have the update sir”. And to make the situation worse, I believe you can’t even implement a map update yourself on the S5.

I came from a Tesla M3 (twice the price I agree) so I’ve seen how well good OTA can work.

Please don’t misunderstand, I’m happy with my S5 and it represents excellent value for money. It could just be so much better if they were able to address known niggles with an OTA fix every now and then.

Thanks for your time and insight in replying here .

 

[nem]

I don't think it's available in the UK. It was released to cure a problem with preheating on cars fitted with a heat pump.

Not correct. MPU R32 is not related to TBOX B35 which was for heatpump.
I don't know what is available in the UK but R32 has been spotted in multiple countries I believe.
Got mine free of charge (warranty) and its fixed the mic issue

 

[DadOnTorque]

New software fixes it. R32

It's definitely not a fix for everyone. It doesn't seem to work for all for some reason. I checked with the dealership (Birger N. Haug), and they’ve had tons of feedback saying the R32 update does nothing for this issue, or it fails to resolve it. I’m on a Samsung Galaxy S25, and besides the screen frequently going black, we’re now having Apple CarPlay issues with my wifes phone that weren't there before. I’m also constantly losing 4G. I’d hold off on the update for now.

 

[nem]

Also using Samsung S25, ultra.
Not having the issues you describe..

Sounds like the software is wonky if that's the case then.. Im surprised Birger N Haug has updated a lot of cars tho, its not like many people know of R32 and dealers aren't calling people in to get it, at least not here, so you would have to ask to get it updated specifically.

I hope MG gets their act together and find a fix for everyone tho.


Ref apple, the last ios update broke something, there are a lot of reports of issues with carplay the past few weeks.

 

[NickHeynes]

I have a pixel 7pro and have the same issues. call drops after two minutes or so . This happens whether or not i'm on Whatsapp or using 4g . More often than not it's okish when I'm stationary but as soon as I start moving The person at the other end loses me. I can hear them but they can't hear me .