Tomato Energy

[Kenp1]

I can't see them staying in business much longer, they can't even do the basics.

 

[JonnyG]

I can't see them staying in business much longer, they can't even do the basics.

or get any more customers atm

 

[emmrecs]

As one of the "earlier" movers to Tomato Energy and who has a SMETS 1 meter (so no "real" consumption data available to TE) all my bills have been estimated. The earliest ones had the required discounts for late billing (I received no bills until July 2025) but all my bills since May have been at "full" price, and actual consumption (as shown on my HUGO Pro app) was rather less.

I spoke earlier today to TE Customer Care to ask when they were likely to be able to invoice me for the actual level of consumption (knowing full well that my meter needs to be changed by TE if they are to gain full access). I was told they were prepared to accept the data provided by downloading it as a spreadsheet from my HUGO dashboard, which I have now done and submitted to TE for the period May to August 2025.

Assuming I have done this procedure correctly and the data is what they require I have also asked on what date I need to submit any future monthly downloads of the consumption spreadsheet.

I will report back if/when I hear anything

 

[johnb80]

As one of the "earlier" movers to Tomato Energy and who has a SMETS 1 meter (so no "real" consumption data available to TE) all my bills have been estimated. The earliest ones had the required discounts for late billing (I received no bills until July 2025) but all my bills since May have been at "full" price, and actual consumption (as shown on my HUGO Pro app) was rather less.

Why not simply submit readings into Mywatts, you would then get an accurate bill while the metering is sorted out.

Be careful if TE do change your meter, I have seen comments from a couple of people that they have installed 'half hour' meters, this is bad news for consumers because youre precluded from several suppliers - Octopus being one of them.

 

[emmrecs]

Why not simply submit readings into Mywatts, you would then get an accurate bill while the metering is sorted out.

I've never tried that because, of course, MyWatts has never "worked" for me. But can you submit readings that show the different "time of day" usage and hence tariffs? When I looked at the app it seems to offer only the option to submit the latest overall figure.

Be careful if TE do change your meter, I have seen comments from a couple of people that they have installed 'half hour' meters, this is bad news for consumers because youre precluded from several suppliers - Octopus being one of them.

Thanks for the heads-up on this! Though Customer Care were extremely vague about when or whether they would ever seek to change my meter.

 

[johnb80]

I've never tried that because, of course, MyWatts has never "worked" for me. But can you submit readings that show the different "time of day" usage and hence tariffs? When I looked at the app it seems to offer only the option to submit the latest overall figure.

Ah yes, I forgot that aspect, youre right, probably not.

My commercial account with Tomato for my shop is only single rate, I send them readings weekly via MyWatts.

Thanks for the heads-up on this! Though Customer Care were extremely vague about when or whether they would ever seek to change my meter.

Half Hour meter is bad news, I inherited one with my shop and it's impossible so far to get it downgraded to a SMETS2 smart meter. When you attempt to get quotes for energy supply 50% or more of companies wont quote due to half hour meter.