Tomato Energy

[Gadget Geek]

I've had a reply from Good Energy:

We've come across an issue with your switch to us. We're really sorry about this.
It looks as though you have a switch to another supplier that hasn't been completed yet. This switch needs to be finished before we can move your supply to Good Energy.

Once your other switch is complete, please let us know by replying to this email so we can pick up with helping you join Good Energy.

Surprise, surprise . . . no reply from BG, even though I contacted them first.

 

[johnb80]

Ive just called British Gas, the customer support operator said were not on their system yet (even though we had a welcome email) and until we had a welcome pack and a final bill from TE we were still with TE on their tariff. He gave me that in an email too.

 

[Everest]

until we had a welcome pack and a final bill from TE we were still with TE

hmmm... don't hold your breath on that one - are TE still in existence enough to produce a final bill?

 

[johnb80]

hmmm... don't hold your breath on that one - are TE still in existence enough to produce a final bill?

I have absolutely no idea, I guess we'll just have to wait and see. I am doing daily meter readings and uploading them to Tomato just in case.

 

[Martkarin]

I am with Tomato and been paying the variable direct debit, so final bill shouldn't be a shock, when its all sorted. So l phoned Eonnext today to see if l could switch to them. They told me the switch to BG completes tomorrow, so Wednesday they will request switch from BG.
This was confirmed when l checked my account with BG for my gas today, electricity account has been added and goes live tomorrow.
I agree with all previous negative comments regarding BG, but l chose them on cost rather than customer service , they were the cheapest when l renewed.