Back again — despite having moved (temporarily posted rather than escaped), and still choosing to return to Waylands MG Oxford. That alone probably tells you most of what you need to know. They’re like that dentist two hours away that you simply cannot leave, because you know deep down it will never be as good anywhere else.
As always the real star of the show was Gary Humphreys, who has the work rate of a beaver sensing flood.
He did all the leg work with calm efficiency, good humour, and a level of commitment that went well beyond what anyone could reasonably expect. When local transport decided to have a meltdown and a simple journey back to the garage turned into a logistical farce, Gary waited it out, whilst I came back up the hill, and quite literally saved me from spending the night stranded a long way from home. That sort of service is remembered.
As for the main event, one often expects that the only lube they will actually see when they pick up their car from an annual service and MOT is the lube that needs applying when they give you the invoice.
The actual car work? Spot on. Servicing and MOT handled exactly as promised, clearly explained, no nonsense, no theatrics, and with a nice little video and digital report (finally a garage living in the same place we do ie 2025!) and no “while we were in there…” surprises.
My car came back feeling like she had had a spa day properly looked after rather than just processed through a system and gleaming like days of yore.
If they treat my car and I any better we shall be meeting the parents soon.
Waylands MG Oxford continue to set an awkwardly high standard. Huge thanks to Gary and the wider team — this is customer service done properly, and with genuine care.
