Hi Paul, hope you don't mind my asking......did Caffyns Ashford manage to get this Loom thing sorted and do you now have an acceptable working DAB radio?
Our 2023 HS PHEV is booked in to Ashford to have this 'update' in 2 weeks and I'm wondering whether its worth it?
We currently have the window fixed antenna/glove box mishmash that continually loses signal as likewise does the info screen, turning a lovely shade of black!
We bought an AAWireless adaptor some months ago which is plugged into one of the USB ports but this also crashes losing Waze just when you need it most!
I'd be grateful to receive your thoughts.
Hi not the Paul you wanted but I can shed some light on it. In a nutshell the fix will remove one of your usb ports at the front of the car and they wire a similar box that is in your glovebox behind the dash. You will still be missing the ability to save favourites etc. In other words its a terrible cheap fix that does nothing for the user experience but as far as UK law goes fulfills what is required.
You AA Wireless box if you have an genuine AA Wireless box contact there support they are excellent and had me up and running in 24hrs I too had similar issues to yourself. Since I have tweaked the settings I have had no issues at all. If I can find the email with the steps on I will post it here for you.
Regards
Paul
AA Wireless fix
Make sure that there is no battery optimisation set on your device
You can try the following solutions if the battery setting does not help:
Please make sure that you are on firmware version 2.0.0 or higher, after that please open "Device settings" and press "Wi-Fi settings" and try different the Wi-Fi channels.
Please wipe the Bluetooth connection from the phone's side and try reconnecting to AAWireless.
Please enable Passthrough from the companion app.
Please check using different USB-C cables. Sometimes the cable causes the connection issues.
Is your phone overheating?
Make sure Google Play Service and Android Auto, Google Maps, Waze and Google app have all the permissions enabled.
Please set the USB mode to MTP mode and enable Passthrough if needed.
Please clear the cache and storage of AA & Google Play Service and reboot the phone after that.
If possible, please check with another phone.
I had to do all of it to get it to work. It may still be worth contacting them if this does not fix itit as each phone combo might be different.
Good luck
Paul