eCall- SOS Emergency Assistance In an accident, your vehicle’s eCall– SOS Emergency Assistance can either be triggered manually or in severe cases automatically upon detection by vehicle’s sensors. The eCall service is a public service of general interest and is accessible free of charge. The emergency call centre will establish verbal communication with the vehicle occupants in order to understand the extent of the emergency and the level of assistance required. If verbal communication is not achievable an attempt will be made to send the following vehicle information message to the emergency call centre. The appropriate emergency services will be deployed to the vehicle’s current location if known. • Current time, location and direction of travel • Vehicle Type • Vehicle Identification Number (VIN) • Whetherthecallwasautomatically or manually initiated • Vehicle Category This system will ensure that your personal data is securely protected. It is designed to ensure that it is not traceable and other external systems are not able to gain access. When the eCall triggers, the system will only transmit the data information to the relevant public safety answering points designated by the respective public authorities of the country on which territory they are located, which will receive and process your emergency call request. The system will retain data locally within 13 hours of triggering. You have the right to access the data information stored in this system, and to request the rectification, erasure or blocking of data information that does not meet the requirements of the regulations. When you think your personal data is infringed, you have the right to complain to the competent data protection authority. For manual activation, press and release the SOS button in the overhead console for about 1 second to activate an emergency services call. A single beep will be heard when the eCall is triggered and a message will be displayed on the vehicle’s message centre and entertainment player. The entertainment player will be muted whilst the emergency services call is active. Manually triggered emergency services calls may be cancelled by pressing and releasing the SOS button again within about 5 seconds of the initial press, and the messages will be removed.
