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Wow, that’s shocking. I wasn’t very happy with Eden in Swindon but they certainly covered us fully with a courtesy car even up to the refund date. Your dealer has put you in a horrible position. I see your frustration but don’t know what else you can do. Citizens advice are good, or talk to a...

Sorry to hear all that Drakon. You appear to be doing all the right stuff. Are you driving the car or is it with the dealer. I was insistent not to use the car to reinforce the fact that it wasn’t fit for purpose. Don’t know what to suggest, not sure I agree that a repair is in progress if you...

Sorry to hear all that Lynda. It’s certainly a problem that MG can’t provide the spare parts, and it puts customers in an impossible situation. Your choices are basically for the dealer to repair, replace or refund, and your way forward will be your choice. For me the MG offered an acceptable...

Ordered from carmats.co.uk they are Executive Quality in black with black trim and no heel pad. Cost £59.99 new and have been used for less than 100 miles. Will sell for £50 incl p&p or collection. As seen elsewhere on this site our car has been rejected so we no longer need the mats. PM us...

well, yesterday we rang Eden Swindon and due to some coincidence got put through to the regional manager. He was interested in our letter that explained concisely and truthfully what had gone wrong, how it had been unsuccessfully fixed and that we had been waiting over 70 days. The letter also...

Thanks siteguru and roof. I talked to citizen advice and they were excellent. They confirmed I had understood the law correctly. We had received no call by 17:00 so chased them up and the manager rang us at 17:45. He was very understanding but didn’t give any idea what they are going to do...

Well, we sent a email and recorded delivery letter to Eden Swindon last Friday explaining that we were rejecting the car in accordance with the consumer rights act 2015. They had not contacted us at all, so we rang them this morning and they promised us that the Branch Manager would ring us...

Thanks site guru, skuppered on both counts, but useful to know. Thanks

Hi site guru. I paid by credit transfer and the trophy with paint protection, gap insurance was a a little above £32k. You must be asking for a particular reason, does it change my situation under the consumer rights act? Cheers, M Hi Eber, it’s a good question. My dealerships in an impossible...

Well, on Friday we sent a special delivery letter and an email explaining to Eden Swindon that the car was not fit for purpose and we have been waiting for 70 days for a repair. Because of the unreasonable wait we were rejecting the car and wanted a repair, replacement or refund within 14 days...

Thanks everyone, I guess it is what it is. I’m really frustrated at how long it’s taking, but perhaps the battery isn’t going to be something to worry about. And, as you all point out I will have a low mileage car when it is sorted. I can still reject it, but wouldn’t get all my money back...

Thanks Eber, that is a useful perspective, and a good point to make. I think I’m upset with the whole MG setup that has caused a 60 day delay and no idea how much longer it will be, it is really frustrating to have a new car, but have to wait so long for it to be repaired. I agree it’s not...

Thanks for the live chat idea. I spoke to (presumably) a bot last night. It was quite a clever bot and promised to get them to give me a call today. In fairness to the dealer, they leave a progress voice mail every week saying their is no news about the part, but I often can’t have my phone...

I managed 200 miles before the first screen failure, and a further 200 miles when it went in again, so I have complicated 400 miles since I picked up the car on 21 November. I was given a petrol Corsa, then an electric Corsa, but for the vast majority of the time we have been enjoying a MG4 SE...

Hello, My DAB radio failed, and then the two screens (Home screen and icon screen) started to flip from one to the other. I took the car back and they replaced the infotainment screen, which also failed 200 miles later. I have waited over 60 days for the spare parts and the dealer won’t answer...

Hello, please can you help me with some advice… I bought an MG4 Trophy from Eden Swindon main dealer in November last year, it was sent back to them for its second infotainment screen replacement 60 days ago and due to a lack of spare parts the work still has not been completed. I’m worried...

Thanks Halifax. No news on our parts, but good to know it’s a real fix Cheers

We’ve noticed a noise from the rear of the car, but eventually noticed that we sometimes catch the rear window buttons when getting in and out. For us it was an inadvertent switch operation causing the problem. I’m quite a short bloke, perhaps I catch it as I clamber over the large sill!

We’ve had an update to say no parts have arrived yet, so we are still in the courtesy car I picked up some time before Christmas. Are we saying that a reliable fix is possible just by pressing the DAB button, and I don’t need a new screen? MG have said the dealer should fit a new screen, and...

Hi Grayoo, hope that goes well for you. My dealer does just enough but little more, hoping to be pleasantly surprised soon. We somehow managed to agree that the car with the flipping screen fault shouldn‘t be driven as you can control so few functions (and critically the fog light). As a...