A surprise from Ohme

[macd2401]

Whilst I'm still waiting on Arnold Clark to pull their finger out and even look at my car, I figured I'd address an issue that started to raise its head a few months ago, but finally came to a head just recently.

I had an Ohme Pro charger fitted a few years ago, and it's been absolutely fine over that time period. But then I ran into a problem with the small screen on the front of the unit. Over a period of maybe 6 weeks or so, the screen slowly started to fail, to the point it's now unreadable.

I figured I had nothing lose by contacting Ohme, so I emailed them through the app. They asked for some details and then confirmed they'd "arranged for that to be sent, please advise once installed".

I was expecting a replacement screen, possibly with some fitting instructions for a spark to follow...

They sent out an entire new charging unit ???

If only AC/MG went to the same customer service course Ohme use.

 

[PaulC82]

I have this charger, while expensive, it’s good to know they’ve got good warranty coverage on them.

 

[macd2401]

Contacted Smart Home Charge, who fitted my original charger, and asked how much they would take for fitting the new unit.

They contacted Ohme, and it's being fitted for free too. All in all, excellent customer service from both companies.