App conundrum

[Keith Harris]

Any webmaster boffins out there in our wonderful MG community got any ideas why the new app has loaded successfully on my iPad but won’t load on my iPhone 2020 SE

 

[DBedford]

Apple store states iSmart needs iOS 12.0 or later, If you have that on your iPhone SE can I suggest you delete the app. restart the phone and try to install from afresh.

 

[Keith Harris]

Apple store states iSmart needs iOS 12.0 or later, If you have that on your iPhone SE can I suggest you delete the app. restart the phone and try to install from afresh.

Thank you, unfortunately all done several times iOS 17.2 now I think.

 

[Philh4955]

Not much help I’m afraid as I have exactly the same problem. The app on ipad works fine but on my phone although the login screen is there when I enter my account details and password the LOGON button remains greyed out.

I seem to remember that when using on the ipad for the first time I had to check a box agreeing to T&C but that is not apparent on the phone

 

[Keith Harris]

Not much help I’m afraid as I have exactly the same problem. The app on ipad works fine but on my phone although the login screen is there when I enter my account details and password the LOGON button remains greyed out.

I seem to remember that when using on the ipad for the first time I had to check a box agreeing to T&C but that is not apparent on the phone

Exactly it, but the really weird thing is I’ve had exactly the same phone as mine next to it and the t&c are there.

 

[Susanna]

I seem to recall that someone put their phone in landscape mode, and they were then able to scroll down to see the t’s&c’s.

 

[Keith Harris]

I seem to recall that someone put their phone in landscape mode, and they were then able to scroll down to see the t’s&c’s.

No won’t go into landscape mode on that particular app

 

[Eclectic]

Try setting the display zoom to default.

settings > display & brightness > display zoom > default

This should allow you to scroll to the accept conditions button

 

[Keith Harris]

Try setting the display zoom to default.

settings > display & brightness > display zoom > default

This should allow you to scroll to the accept conditions button

You my friend are a bloody genius, it worked, you don’t know how many people I’ve asked about this Legend!!

Not much help I’m afraid as I have exactly the same problem. The app on ipad works fine but on my phone although the login screen is there when I enter my account details and password the LOGON button remains greyed out.

I seem to remember that when using on the ipad for the first time I had to check a box agreeing to T&C but that is not apparent on the phone

Problem solved, see the reply further down about display and brightness settings on iPhone

 

[Alb]

I've changed the thread type so that @Eclectic can get credit for the correct solution