Car already banded to ISMAST App.

[Omnia]

I collected my MG4 two weeks ago. When trying to synch with the ISMART app I noticed that is was already synch with some else account.

I have rang the dealership three times to get the the prior synch removed to no avail, the dealership say that is a matter for customer services and customer services say that it is a matter for the dealership!

Is there any way to remove the synch from the car myself?

 

[Diggsy]

Don’t think it’s possible to do yourself

 

[Chequers]

Tell them you are rejecting the car, that might wake them up.
I think China needs to unbind the car with prompting from the dealer.

 

[Ian Key]

The dealer has to contact MG to get the previous person removed from the car's account. Point out to them that this is a security issue as in theory they can still open the car and drive off in it.

 

[Rolfe]

You need to start yelling at people.

 

[Koomi]

Also - was it a "new" car, if so - why is someone else connected to the system.
If it's ex-demo, or 2nd hand, why didn't the dealer do a proper job at dis-associating with previous owners...

It's the dealer's problem to sort, not yours.

 

[Omnia]

Thank you for all your advice.

 

[Kithmo]

It could be bound to one of the salesmen's phone if it's new or an ex-demo car.

 

[Omnia]

The car was only registered in July, so I cant see it as an ex-demo car.

I contacted MG Customer Service by email. They said that the car needs a technical reset. It is the responsibility of the dealership , but if I send them the V5 they should be able to do if for me.